A collection of the latest views from the HFS analyst team on customer and employee experience.
June 11, 2025Assesses 24 benefits administrators on value, capability, GTM, and outcomes across the benefits value chain.
November 14, 2025AWS's October AWS outage was a wake-up call for every CIO betting their AI workloads on hyperscaler resilience.
October 27, 2025This thought leadership will explore the enterprise's willingness to move BPO services from FTEs to a service-as-software model.
October 23, 2025The Chief Customer Experience Officer must transform telecom customer support from a service function into a growth engine.
Point of View
March 19, 2013IBM recently announced the IBM Customer Experience Lab, a collaboration between IBM Research and Global Business Services (GBS), will focus on three major and
Point of View
September 27, 2012For Accenture, Octagon's regulatory and clinical information technology solutions, services, and expertise augments Accenture’s broad pharma industry
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