A collection of the latest views from the HFS analyst team on data and decisions.
May 14, 2025A bold view of how insurers and service providers must align on innovation, experience, and ecosystems to lead in 2025.
July 14, 2025Insurers must move beyond compliance to turn IFRS 17 into a competitive advantage.
June 06, 2025Revol One Financial has joined forces with Genpact to rapidly rebuild itself from the ground up with a greenfield approach.
June 03, 2025Embedding CX at every stage of the transformation journey is essential for building lasting impact and competitive differentiation.
Point of View
May 02, 2016SuccessFactors recently hosted its Influencer Summit in San Francisco, which we cover here.
Point of View
April 27, 2016Accenture launches its Cyber Fusion Center for cybersecurity ops. Can its focus on automation, collaboration and analytics set it apart?
Point of View
April 26, 2016Can automation and the use of software robots dramatically transform customer-facing CX initiatives?
Point of View
April 22, 2016With data gathered in the upcoming HRaaS Blueprint, HfS lifts the lid to examine the maturity of analytics within HRO.
Point of View
April 21, 2016Utility regulators are waking up to the reality and the possibilities of cloud computing and As-a-Service, looking to take away cloud adoption hurdles.
Point of View
April 18, 2016We asked service providers how aggressively their organization is taking measures to generate more digitally aligned F&A engagements.
Point of View
April 12, 2016Atos wants to be the orchestrator for innovation to accelerate clients’ journey toward the As-a-Service Economy.
Point of View
April 11, 2016What caught our attention at this year's WNS Influencer Summit is the strength of partnership between WNS and its client base.
Point of View
April 01, 2016A look at how a hospital is teaming its doctors and technologists with NTT DATA’s data scientists and technology to get better clinical results.
Top 10 Report
March 31, 2016Analyzing 14 service providers, we see the greatest level of activity in customer acquisition and retention, fraud, AML/KYC, credit risk, and portfolio
Point of View
March 15, 2016The WNS acquisition of Value Edge Services brings in a talent and tools to help support market intelligence for R&D and Commercial Services.
Point of View
March 11, 2016Dell SecureWorks Red Cloak targets the illusion of the impenetrable perimeter, offering up rapid detection of malicious behavior and patterns of attack.
Point of View
March 11, 2016In recent years, the HRO market has seen numerous acquisitions. As 2016 continues, we see no signs of it slowing down.
Point of View
March 08, 2016The 2016 Conference didn’t disappoint, with plenty of glitzy cyber tech and a few lingering questions about the future of digital trust and cyber security.
Point of View
March 03, 2016A collaborative engagement model that brokers capability from across organizations will move banks back to the vanguard of analytics deployment.
Point of View
March 01, 2016By focusing on the healthcare and insurance verticals, OpenConnect offers clients a blend of deep domain and process expertise as well broad automation tool it
Point of View
February 29, 2016We see a real opportunity for engineering services providers to differentiate themselves by becoming effective brokers of capability. Our discussion with PES
Point of View
February 24, 2016The Truven acquisition includes research scientists who have industry specializations that can help turn data into insight, and relevant action.
Point of View
February 12, 2016Ultimate Software brings innovation to the HCM software market through its use of design thinking as well as predictive and prescriptive analytics.
Point of View
February 11, 2016HfS recently spoke with Xactly, a SaaS vendor specializing in automating a particular HR process that is often very manual.
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