A collection of the latest views from the HFS analyst team on data and decisions.
May 14, 2025A bold view of how insurers and service providers must align on innovation, experience, and ecosystems to lead in 2025.
March 10, 2026HFS and Sutherland convened insurance GCC leaders for a roundtable to move the conversation from GCC rah-rah to grounded realism.
January 21, 2026Redesigning the operating model of insurers with digital labor at the core.
November 25, 2025Co-created ops are insurers’ new edge. Mosaic and WNS show how smarter, scalable models beat legacy limits.
Point of View
January 30, 2019Analytics are increasingly part of the "secret sauce" of the enterprise. HFS Research, with support from Infosys BPM, interviewed 262 enterprise decision makers
Point of View
January 28, 2019HFS Research, with support from Infosys BPM, interviewed 262 enterprise decision makers across the Global 2000 about their use of data as a strategic asset.
Top 10 Report
December 21, 2018HFS Top 10 Assessment of leading telecom engineering service providers
Point of View
December 06, 2018Here are excerpts from Steve Dunkerley's recent interviews with Sandy Khannah of BT Group.
Point of View
November 22, 2018As more enterprises look to the cloud as the platform for their digital business, we take a look at the looming cloud carbon footprint crisis.
Point of View
November 21, 2018It is critical for business leaders to think about getting value from data more deliberately and effectively than in the past.
Point of View
September 13, 2018Through tracking recent Cloud migration deals, HFS is able to paint a picture of the major drivers for enterprises moving to the cloud.
Point of View
September 10, 2018Falling prey to these myths will inhibit the potential for your business unit to take advantage of these opportunities.
Point of View
September 04, 2018Cognitive assistants have become a crucial element of the digital business operations ecosystem.
Point of View
August 14, 2018This report examines the market performance of the TWITCH providers to dig deeper into some of the dynamics at play.
Point of View
August 13, 2018AI is now a crucial tool in workforce management, but assuming it can solve all of a company’s HR issues is dangerously naïve.
Point of View
July 05, 2018The next wave of digital will require faster, better controlled operations. Change gear before your competitors.
Top 10 Report
July 04, 2018The state of the Telecommunications industry and how the service provider landscape is enabling the digital transformation of telecom firms
Point of View
June 27, 2018This PoV focuses on the top 5 most used IoT platforms who are the current "winners" in the IoT platform space
Point of View
June 18, 2018Enterprises should identify true value add cyber security services, that deliver proactive and predictive threat intelligence services
Point of View
June 14, 2018you’ve Integrated your Digital and Traditional Customer Channels.
Point of View
June 07, 2018Decision-makers: reset GBS on course for digital transformation and maximise your cost-saving and real-time data opportunities
Point of View
May 21, 2018This report presents new data that shows how BFS enterprises are faring with the definition and execution of their digital transformation strategies.
Top 10 Report
May 18, 2018A refreshed analysis of the business process and IT services market for the insurance industry vertical
Point of View
May 11, 2018Our research allowed us the opportunity to learn about the RPA initiatives coming together at an organization where the automation leaders are doing exactly and
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