Research & Insights

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Point of View

Differentiate innovations in technology and pricing to thrive in telecom engineering services

The challenges telecommunication players face and how service providers can use technology innovation to overcome these challenges.

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Top 10 Report

HFS Top 10: Managed Security Services (MSS)

In the 2019 HFS Managed Security Services (MSS) Top 10 Report, we analyze the capabilities and vision of twelve service providers.

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Point of View

Integrated Automation: Why You’ve Been Doing It All Wrong

HFS, in collaboration with KPMG International, investigated the pace of change intelligent automation is having on enterprises.The study findings make it clear

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Point of View

Escape your automation paradox and focus on integrating IA instead

Your ability to unlock the potential of Intelligent Automation requires both the fundamental belief that there is massive change afoot and a practical, proven

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Point of View

Memory Networks Part II: AI with memory could be the holy grail of general-purpose intelligence—but is it still a fantasy?

Deep learning networks are the apex of AI sophistication, but don't have the equivalent of a memory. Without some type of memory, DL networks are incapable of

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Point of View

Memory Networks Part I: Fix your AI’s goldfish memory by putting memory networks on your radar

Deep learning networks are the apex of AI sophistication, but don't have the equivalent of a memory. Without some type of memory, DL networks are incapable of

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Point of View

Avoid Garbage in, Garbage out: AI Leaders Must Focus on Business Outcomes, not Algos

With a third of enterprises pushing for increased adoption of AI we examine why you must make sure your AI initiatives have adequate bias mitigation.

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Top 10 Report

HFS Top 10 Microsoft AI Services 2019

This HFS Microsoft AI Services Top 10 Report examines the part service providers are playing in the nascent AI landscape.

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Top 10 Report

HFS Top 10 Telecom Engineering Service Providers 2018

HFS Top 10 Assessment of leading telecom engineering service providers

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Point of View

Learning from the Birds and the Bees: Start Looking at Swarm AI to Harness the Power of Human Insights and Opinions for Your Enterprise

Swarm AI is helping organizations make complex decisions that require tapping into the collective opinion of large groups of people.

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Point of View

Why your firm must embrace Explainable AI to get ahead of the hype and understand the business logic of AI

The growing sophistication and complexity of AI systems is making the need for "explainable", or transparent, AI models ever-more pressing.

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Point of View

Solutions Portfolio and Close Client Relationships Are Priorities for Software Product Engineering

Voice of the Customer: Software Product Engineering Services. We spoke with more than 30 clients to understand their experiences working with service providers

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