Research & Insights

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Highlight Report

Don’t write off telcos; Orange Business is showing how to reinvent for real impact

Orange Business is mid-flight in a bold transformation programme to become the next-generation telco.

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Point of View

Automation is fraught with landmines; use physical AI to avoid stepping on them

Physical AI is an effective approach for automation, avoiding glitches, for efficient implementation, and meeting the objectives.

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Horizons Report

HFS Horizons: Legacy Application Modernization Services, 2025

This report assessed 32 service providers serving their clients for legacy application modernization services across globe.

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Market Impact Report

Turn your collection risks into opportunities with digital precision and empathy

Lenders should connect smarter with digital precision and empathetic outreach for stronger recoveries and CX.

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Highlight Report

Stop designing chips the old way—use AI for on-time, quality delivery

Verification—the most labor-intensive, risk-prone, costly stage in chip development, should be AI-enabled for on-time launches.

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Challenger Series

HFS Challenger: Enterprise Minds

Enterprise Minds (EM), Inc., is named an HFS Challenger for its innovation-led approach to legacy service models.

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Point of View

Enterprises must prepare urgently as AI will flip the tax and audit models soon

AI will have a major impact on the way services are delivered. HFS researched the effect of AI on tax and audit services.

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Highlight Report

Bust out of pilot purgatory with proprietary agentic platforms

CIOs and CTOs must choose between open and closed approaches to build and orchestrate AI agents for value.

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Point of View

Turn AI compliance into your competitive advantage with the OneOffice data cycle

Compliance executives waiting on AI legislation to tell them how to behave are already falling behind customer and market needs.

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Point of View

Eliminate data debt to unlock the full power of Agentic AI

The biggest barrier to AI success is the weight of legacy systems and outdated processes.

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Point of View

PLM must evolve from storage to an innovation and compliance hub in petrochemicals

Petrochemical industry must be a digital command center that connects innovation with compliance and agility with accountability.

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Market Impact Report

Tariffs lit the fuse for bold enterprises to automate

Tariffs exposed brittle delivery models, pushing bold enterprises to automate, adapt sourcing, and build resilience.

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