Research & Insights

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Point of View

CX leaders find they are in the same GenAI boat—and it’s not moving nearly fast enough

The customer experience function is not reaping the benefits of GenAI.

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Market Impact Report

Pivoting toward the new frontier in travel & hospitality

Ecosystem development and collaboration will be key to unlocking new sources of value

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Highlight Report

EY navigates new terrain after shelving Project Everest

EY adapts strategy after shelving Project Everest: integrates tech, prioritizes human-centric approach, and targets industry-specific solutions for market

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Point of View

GenAI breathes new life into IDP but will eventually replace it

Enterprises continue investing in intelligent document processing (IDP) as they dig deep to find productivity gains by reducing reliance on paper and improving

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Point of View

Future-proof finance: Nordic region finance leaders are at the helm of change for the AI revolution

Nordic F&A leaders must prioritize tech modernization and transformation with the right talent and partners.

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Market Analysis

HFS Pulse 2024: The rise of AI-led technology arbitrage and the red herring of IT spending rebound

HFS’ Pulse data is here! Our state-of-the-market summary shows 2024 as the year of AI-led technology arbitrage with a lumpy spending rebound.

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Point of View

Outcome-centric governance is the key to enterprise adoption of GenAI

When operationalizing GenAI, beware of the hype and stay focused on the fundamentals

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Hot Tech

Hot Tech Digest – Top Tech Firms to Watch

The monthly Hot Tech Digest curates and analyzes notable tech startups, highlighting companies shaping the future of the industry.

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Point of View

Celonis’ object-centric approach drives smarter decisions up and down the supply chain

Celonis’ object-centric platform enables real-time, data-backed decision-making.

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Highlight Report

Cigniti makes headway into digital engineering via a quality-driven approach

Cigniti is striving to outgrow its image as a quality engineering company to become a digital engineering provider.

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Point of View

Is your process intelligence tech rising to meet the challenges of enterprise scale and complexity?

KYP.ai’s Productivity 360 tackles core challenges enterprises face regarding process visibility and performance.

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Hot Tech

Hot Tech Digest—January 2024

From Adept and Cohere to Rabbit and Roots

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