Research & Insights

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Banks must digitalize debt collection processes to survive the pandemic

While BFS as a whole may have been less impacted by the pandemic as other industries, some segments, such as collections, are much more exposed.

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HFS Highlight: Genpact acquires critical e-commerce capability to expand Rightpoint

Genpact's latest acquisition expands its experience capabilities targeted at digital commerce

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Point of View

Discover the expanding AND converging telecom-media-technology (TMT) value chain

HFS Research launches its first-ever Telecommunications, Media, and Technology (TMT) Services Providers Top 10 report, due in Q1 2021.

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HFS Highlight: HCL’s innovative and business-impact oriented solutions are driving engineering services excellence

Explores engineering capability and key client engagements of HCL in different segments of engineering services across industries.

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Point of View

Imperative 2021: Make automation native to your digital business architecture

Make automation native within your enterprise to support the priorities of EX, CX, and PX on the road to the OneOffice.

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HFS Highlight: Celonis’ newly launched EMS solution brings it one step closer to being THE platform where work gets done

Celonis’ Global Ecosystem Day saw the vendor announce its Execution Management System (EMS) and the acquisition of automation firm Integromat

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HFS Highlight: Capgemini developed a series of smart healthcare offerings to address the sector’s biggest pain points post the pandemic shock

In this report, we focus on how Capgemini’s emerging and smart healthcare practice is launching new services to address the current healthcare market.

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Point of View

Technology alone will not bridge the Digital Divide

Services leaders have concluded that the tech shift is not enough to leapfrog to where they need to be in a fully digital environment. In our recent HFS Live to

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HFS Highlight: Five things you’ve always wanted to know about Accenture SynOps for Finance but were too afraid to ask

Five key aspects of Accenture SynOps for Finance to help you further understand and evaluate this comprehensive, yet complex solution

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HFS Highlight: Accenture’s myWizard is operationalizing the journey toward the OneOffice

Accenture has announced a new generation of its myWizard Intelligent Automation platform. HFS analyzes the progress and puts the announcement in the context of

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Point of View

The five automation “have-to-haves”— you won’t achieve your digital nirvana without them.

HFS Research partnered with IBM to conduct an interview-led study of 20 large enterprises to assess the future of automation. Find your digital nirvana with the

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HFS Highlight: Genpact’s AI-analytics combination in Formula E validates enterprise leaders’ multi-tech wish lists

Focus on the power of AND for Triple-A success, whatever the business setting

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