Accurate, visionary, and thought-provoking insight into issues that impact your business.
December 22, 2020 Musings from HFS’ F&A Digital Roundtable
December 22, 2020 The OneOffice (connecting the front, middle, and back offices to create a touchless and frictionless digital experience) is no longer a pipe dream. Almost it a
December 22, 2020 Emerging technology success needed a business case and change of culture before COVID-19—now they’re even more critical.
December 17, 2020 There has been a decrease in IT spending during the Pandemic along with a shift in overall business challenges around activities associated with greater in the
December 15, 2020 EXL believes that a data-led approach is crucial for enterprise, and their domain and analytics expertise might make them a partner worth considering.
December 9, 2020 As the OneOffice vision evolves beyond breaking down silos for better CX, the importance of EX and attended automation’s role are clear.
December 8, 2020 In HFS’ recent digital roundtable, supported by IBM, a select group of enterprise delegates gathered to discuss automation’s role in achieving digital
December 7, 2020 HFS' take of the acquistion of Slack by Salesforce
November 25, 2020 HFS assess Quad’s real-life experience of envisioning, deploying, and scaling automation across 29 departments.
November 20, 2020 The PoV explores industrial robotics landscape and describes how service providers can align themselves to it.
November 19, 2020 20 enterprise leaders share their strategies for transforming CX and EX in a virtual world
November 18, 2020 This HFS Top 10 report assessed service providers on how well they are helping clients with the Triple-A Trifecta technologies and related services.
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