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Highlight Report

Publicis Sapient adds sizable LATAM nearshore capabilities by Practia acquisition

Publicis Sapient is expanding geographic footprint through acquisitions, adding capabilities, & local capabilities along the way.

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Highlight Report

WNS bets on revenue operations to lure platform enterprises

Outsource RevOps to providers that understand the nuances of the platform economy if you want to maximize your chances of success.

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Data Viewpoint

TWILTCH revenue growth remains sluggish in the first quarter of 2023

The latest quarterly (Q1 2023) results show a continued decline in revenue growth of TWILTCH service providers.

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Point of View

GBS rebranding: The starting point to help enterprises balance growth and cost priorities

GBS leaders need to focus on value-based outcomes and rebrand as a strategic partner to drive organizational strategic objectives.

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Highlight Report

The new relevance of GBS as a transformation agent

Enterprises need to take advantage of available technology, operating model, or service delivery levers to drive transformation.

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Highlight Report

Digital dichotomy: Outcomes and innovation help budgets beat macroeconomics

Kalyan Kumar shares his view on what changed recently and leaders' expectations during the challenging macroeconomic situation.

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Data Viewpoint

TWILTCH revenue growth slows across the board, some into single digits

TWILTCH companies are witnessing slowdown in revenue growth, indicating decrease in IT spending from the uptick during pandemic.

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Highlight Report

Accenture–ServiceNow relationship offers users new options to reinvent business operations

Enterprises expand their use of ServiceNow beyond ITSM but succeed if they work with a suitable service partner in the new space.

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Highlight Report

Cognizant responds to enterprise demand for an advisory-forward delivery model

There has been an inexorable move by all BPO and ITO service providers to ramp up their consulting and advisory arms.

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Data Viewpoint

Key priorities that business leaders want BPO leaders to focus on

Enterprise leaders are hesitant to outsource their business processes because of constantly changing business environment.

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Highlight Report

Transformation-weary leaders need best-practice platforms to weather economic storms

Weary and worried enterprise leaders need help to overcome transformation fatigue as they tackle the economic headwinds of 2023.

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Market Vision Paper

Generative AI could provide the tipping point that obliterates the people-centric outsourcing model

Advancing AI technologies are poised to shake up the outsourcing world.

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