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January 13, 2022 The culmination of the HFS OneOffice Services Top 10 series, ranking the best of the best in digital transformation capabilities.
January 6, 2022 Concentrix recently announced its latest acquisition of global UX/CX design engineering company PK in a significant bid to break into the “design market.
December 17, 2021 One million dollars doesn’t sound like it goes far amid the noise of the automation services sector. What is qBotica planning?
December 17, 2021 The battle for the already-skilled will get expensive fast. Explore a broader and more diverse talent pool.
December 1, 2021 Building/sourcing data management teams will help retailers overcome their data security and governance issues
November 11, 2021 Managed services are an essential part of the healthcare ecosystem, to alleviate the non-clinical functional burdens.
November 8, 2021 The why, what, and how of crafting a trust and safety strategy.
November 4, 2021 Operations leaders are exploring the potential for gig to augment their workforce.
November 4, 2021 Digital-first and human-centered design is the foundation of differentiated CX
October 29, 2021 A guide to strategic considerations for critical trust and safety processes.
September 16, 2021 How XpertRule's clients are improving CX and EX in tandem.
September 10, 2021 Nevermind the garden variety disruption, but disruptive innovation is what will take you out if you are not paying attention.
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