Accurate, visionary, and thought-provoking insight into issues that impact your business.
May 15, 2023 A look at how TCS performed in the HFS Horizons: Digital Marketing and Sales Services Capabilities, 2023.
May 15, 2023 A look at how Accenture performed in the HFS Horizons: Digital Marketing and Sales Services Capabilities, 2023.
May 4, 2023 The report evaluates the leading service providers in Digital Marketing and Sales services.
April 11, 2023 Building partnerships beyond the business with an experience-first focus is imperative for modern marketers.
April 6, 2023 Sitel Group’s 750-plus customers have a new name to get used to. Here's why, and the difference it is going to make.
March 17, 2023 Launch by NTT Data promises to streamline software engineering by delivering digital, data-driven design & experience solutions.
February 6, 2023 Enterprise leaders at a recent HFS roundtable supported by Uniphore shared insight on reimagining CX in an uncertain world.
January 16, 2023 Advancing AI technologies are poised to shake up the outsourcing world.
January 2, 2023 A look at how Genpact performed in the HFS Horizons: Retail and CPG Service Providers, 2023
November 29, 2022 CX leaders realized the importance of balance between data, technology, and people to drive successful CX transformation.
November 2, 2022 Balance both the physical and virtual worlds for brand experience.
October 24, 2022 HFS's Melissa goes all in with a Super Sumit panel on how experience is everything!
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