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Top 10 Report

CX Services in the Pandemic Economy—The Best of the Best Service Providers

Analysis of the best providers of CX services firms across execution, innovation, OneOffice, and voice of the customer criteria.

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Point of View

How People’s United Bank worked with Pega and Virtusa to create customer personalization

Read how People’s United Bank used Pega to transform the its customer experience to remain competitive.

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Point of View

Healthcare must blow up its organizational silos to thrive in a post-pandemic world

The time is now to replace analog work methods with the OneOffice mindset & work culture.

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Point of View

Develop a hyper-personalized employee experience

Everyone’s ideal work-life balance and working from home experience is different.

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Data Viewpoint

Busted! It’s a myth that healthcare industry is a laggard in emerging technology adoption

Healthcare has long been considered a technology laggard, however it has emerged a leader in the adoption of emerging tech.

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Point of View

Break down silos to supercharge EX and CX in tandem

C-suites must align the whole organization behind customer and employee experience transformation–focusing on business outcome.

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Highlight Report

Capgemini’s Financial Services TechnoVision 2021 framework is more than meets the eye

Capgemini has released its Financial Services TechnoVision framework externally for the first time.

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Hot Tech

HFS OneOffice Hot Vendors: Q2 2021

An exclusive group of emerging players, each with the vision and strategy to impact the market.

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Data Viewpoint

Providers have transformational opportunities across industries with top IT budgets

Enhanced customer experience, resilient supply chain and transformation in specific sub segments are the key strategic priorities.

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Highlight Report

With its NxT Digital acquisition, Mindtree aims to orchestrate connected enterprises

Enterprises want to work with partners who can bring in holistic solutions, along with the consulting expertise in IoT services.

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Point of View

Embrace NATIVE automation to enable growth strategies

Applying automation lens to the data-driven strategy will help companies succeed in their digital transformation programs.

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Highlight Report

NTT DATA’s Nucleus for Healthcare’s psychographics drive to personalized care

Using psychographic data to construct a usable 360 degree view of the health consumer.

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