Accurate, visionary, and thought-provoking insight into issues that impact your business.
October 17, 2025 The contact center is being redefined. Services-as-Software™ is breaking the old agent model and transforming the future of CX.
October 15, 2025 Lenders should connect smarter with digital precision and empathetic outreach for stronger recoveries and CX.
October 1, 2025 AI agents will be the emotional interface between brand and customers, an interface CMOs must own with 'personality engineering'.
September 4, 2025 CIOs and CTOs must choose between open and closed approaches to build and orchestrate AI agents for value.
September 1, 2025 Semiconductor companies must align partnerships and innovation to bridge the gap between partners and client goals.
August 26, 2025 Compliance executives waiting on AI legislation to tell them how to behave are already falling behind customer and market needs.
August 20, 2025 Straive earns the HFS Challenger title for evolving from content services to AI, analytics, & digital solutions across industries.
July 25, 2025 Smartphone OEMs must reset—diversify supply chains, embrace refurbs, target emerging markets, and reimagine the interface.
July 9, 2025 Tariffs exposed brittle delivery models, pushing bold enterprises to automate, adapt sourcing, and build resilience.
June 30, 2025 The experience of care has no impact to health outcomes or enterprises financials, yet billions are spent on it without merit.
June 20, 2025 Birlasoft helps Knorr-Bremse modernize e-commerce, cut support calls 40%, and boost global digital sales.
June 13, 2025 Today’s enterprise leaders must scale up where LLMs can’t mimic: imagination, intimacy, and integrity.
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