Accurate, visionary, and thought-provoking insight into issues that impact your business.
November 25, 2025 Quality today is about engineering trust at scale, not just finding defects.
November 19, 2025 CrewAI is reshaping enterprise automation with an AI agent orchestration platform in 60% of the Fortune 500.
November 14, 2025 AWS's October AWS outage was a wake-up call for every CIO betting their AI workloads on hyperscaler resilience.
November 12, 2025 Automation solves today’s problems but GenAI-driven reinvention defines tomorrow’s mortgage leaders.
October 27, 2025 This thought leadership will explore the enterprise's willingness to move BPO services from FTEs to a service-as-software model.
October 24, 2025 Orange Business is mid-flight in a bold transformation programme to become the next-generation telco.
October 23, 2025 The Chief Customer Experience Officer must transform telecom customer support from a service function into a growth engine.
October 17, 2025 The contact center is being redefined. Services-as-Software™ is breaking the old agent model and transforming the future of CX.
October 15, 2025 Lenders should connect smarter with digital precision and empathetic outreach for stronger recoveries and CX.
October 1, 2025 AI agents will be the emotional interface between brand and customers, an interface CMOs must own with 'personality engineering'.
September 4, 2025 CIOs and CTOs must choose between open and closed approaches to build and orchestrate AI agents for value.
September 1, 2025 Semiconductor companies must align partnerships and innovation to bridge the gap between partners and client goals.
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