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Healthcare Analytics Heats Up

In healthcare, service providers are quickly moving into partnerships and acquisitions, realizing that the big data problem is too complex to solve alone.

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Point of View

Speed to Value: A Conversation with Mike Small of Capgemini

A conversation with Mike Small, Global Sales Officer, BPO at Capgemini, recorded at our As-a-Service Working Summit, on the value of outcomes and helping

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Point of View

Salesforce Connections Heralded the Future of Digital Marketing Technology, But What About Services?

For Salesforce to be successful in bringing to life its full vision for digital marketing it needs customers and partners to also embrace a revolutionary way of

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Point of View

Can BPO Providers Make “Business Cloud” More than a Dream in Healthcare?

HfS Research shows that 67% of healthcare & pharma executives will use "business cloud" if the solution that gives them speed to value. A number of service are

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Point of View

Personalizing Medicine with “Intelligent Data” in the As-a-Service Economy

Approximately 3 in 4 pharma & healthcare participants rank “Intelligent Data”—real­time applied analytics models, techniques, & insights from big having

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Point of View

4 out of 5 Insurance BPO Clients Want More Digital Enablement

An overwhelming majority of insurance executives (80%) believes that their BPO provider should embed digital capabilities in insurance operations, with 21% and

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Three Factors That Will Catalyze KPMG’s Data & Analytics Growth

KPMG has recognized that at the breakneck pace of the analytics market, it needs to place its bets carefully and play in its sweet spots. Its asset-led growth

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Point of View

Widening the Lens: Xerox Acquires HCI for Broader View of the Patient

Xerox acquires cloud-based data & analytics provider HCI to add socioeconomic view to the medical and care view of patients seen in hospitals to help in of more

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Point of View

Symphony Teleca’s Analytics Practice: Connecting Next-Gen Services

HfS analysts recently spent time with Satheesh Kumar, SVP, GM, Analytics at Symphony Teleca, to understand the capabilities and growth plans for the company’s

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Point of View

Parenting IoT – Why Service Providers Must Help This Emerging Opportunity Mature

Is the internet-of-things (IoT) getting hijacked by newcomers? We hope so. After all, IoT is a business opportunity not a technology problem. Here is what must

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Point of View

Design Thinking: An Imperative for Successful Analytics

Enterprise analytics services is an area where design thinking could enhance overall effectiveness for clients--improving the end user experience on the and of

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Point of View

Insurance Majors Pulling Out The Checkbooks For Digital Innovation

HfS Research believes that in order to really embrace the “As-a-Service Economy,” enterprises will have to develop new capabilities that go beyond what was

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