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Behind The Thriving Engineering Services Outsourcing Market Are Striving Service Providers

Engineering services outsourcing market is thriving now, thanks to the progressive engineering service providers which are striving hard to take engineering to

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Point of View

Rio Tinto To Partner With IGATE For Engineering Services Analytics

IGATE's engineering services analytics partnership with Rio Tinto is first of its kind in the mining industry and a validation of our view that engineering will

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Point of View

Breaking New Ground in Analytics as a Service

Health Catalyst, a healthcare analytics vendor, and Allina Health entered a $100 million, 10-year analytics services agreement that brings together people, and

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Point of View

EXL Acquires RPM Direct For Insurance Marketing Secret Sauce

EXL just announced its intention to acquire RPM Direct, a specialized provider of marketing analytics to property & casualty, life, and health insurance

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Point of View

Catalina On The New Consumer Truths For CPG And Retail

We caught up with Dak Liyanearachchi, Catalina’s SVP – Global Data & Analytics to discuss the new consumer truths that CPG brands and retailers face with of

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Point of View

Disrupt or be Disrupted: The Impact of Digital Technologies on Business Services

Digital Technologies are changing the way businesses operate and compete. This report explores recent survey data to highlight how savvy enterprises are taking

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Top 10 Report

HfS Blueprint Report: Marketing Operations & Digital Customer Experience Management

The marketing operations and digital CEM market will converge on helping client organizations respond to the new consumer truths ‘digital’ is spearheading.

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Point of View

Managing Health and Care in the Digital Age

As competition and regulation incite change in healthcare, service providers are stepping up to help payers & providers with increasing use of digital to be a

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Point of View

Show Us the Mold: IBM’s new Talent and Change Organization is a Transformative Step Forward in Workforce Science and Service Delivery

Last month IBM announced a new Global Business Services (GBS) Talent and Change practice. Since HfS watches GBS and the employee experience very closely, we its

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Point of View

IBM Consolidates Its Analytics Services Stack

HfS analysts recently attended IBM’s Big Data & Analytics Analyst Summit that highlighted the provider's focus on business relevance and creating a services

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Point of View

How Global Business Services Governance is Ripping Up the Old Outsourcing Rulebook

Slides from our July 10, 2014 webinar entitled "How GBS Governance is Ripping up the Old Outsourcing Rule Book." An event brought to you by HfS Research and the

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Top 10 Report

HfS Blueprint Report: Supply Chain Management BPO

The Supply Chain Management (SCM) BPO market is relatively new but already an area of great innovation, investment and interest amongst leading mainline BPO as

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