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Highlight Report

HFS Highlight: Atos builds a Nest in Life and Pensions BPO

Nest is a platform for Atos to become a global force in L&P BPO

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Point of View

Work-from-anywhere economy drives a huge reliance on customer data platforms

As we begin working-from-anywhere, so we begin consuming from anywhere, adding to the range of data touchpoints and complexity of achieving a 360-degree

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Point of View

Connect the dots between the back and front offices using Pegasystems to deliver a OneOffice experience

Pegasystems has the components to assist you in your OneOffice journey. Here we explore how.

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Market Analysis

ITMS and BPO Contract Analysis – Q4 2020

This report analyses publicly announced ITMS and BPO contracts in Q4 2020 by region, service types, key verticals, main vendors and digital services.

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Highlight Report

HFS Highlight: Quorum becomes energy’s big beast of BPM

Former HFS Hot Vendor Quorum becomes energy’s big beast of BPM with M&A moves to extend capabilities and footprint

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Highlight Report

HFS Highlight: WorkFusion’s Series F $220M war chest – a lot of money – not a lot of surprises

WorkFusion is becoming a vertical champion, scaling through depth rather than breadth with industry-specific solutions and a use-case-driven approach to GTM.

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Point of View

Adopt existing technology and business governance on your cloud journey to cloud native

Some of the best practices and governance policies to achieve the optimum use of cloud budget and reach the cloud native soon.

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Point of View

Make sustainability native: Lessons from digital transformation during COVID-19

Sustainability must become native to businesses and government policy. Service providers are the keys to this.

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Point of View

Embrace a production mindset to drive AI at scale, utilizing a CoE

Wipro supports National Health Service Scotland to progress toward the institutionalization and large-scale application of AI

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Highlight Report

HFS Highlight: TCS embeds sustainability in the benefits of technology

TCS launches Clever Energy, enterprise-level energy and emission management system.

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Highlight Report

HFS Highlight: Accenture acquires industrial robotics and automation solutions provider Pollux

For the first time, Accenture has acquired an industrial robotics solutions provider, Pollux. This acquisition will expand Accenture’s capabilities in the of

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