Research & Insights

Accurate, visionary, and thought-provoking insight into issues that impact your business.

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Point of View

Save the food chain, save the world

This PoV looks into a potential solution that employs a combination of IoT and blockchain to solve some of the global food supply chain problems.

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Point of View

The rise of attended automation: how to get it right

As the OneOffice vision evolves beyond breaking down silos for better CX, the importance of EX and attended automation’s role are clear.

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Point of View

Bringing people together early is the key to success for distributed ledger technologies

We recently spoke with several industry veterans to understand the struggles enterprises face when moving their blockchain projects into production.

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Highlight Report

HFS Highlight: IBM lays down the quantum computing industry roadmap

Focus your quantum conversations on roadmapping, the ecosystem, complementing existing technology, and business outcomes.

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Point of View

Look for “Bot-able” Processes to Drive Enterprise-wide Automation

HFS assess Quad’s real-life experience of envisioning, deploying, and scaling automation across 29 departments.

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Highlight Report

HFS Highlight: WNS could finally make its mark on the crowded BFS space with its FinTech strategy

We spoke with WNS and some of their growing roster of disruptive clients to find out more about the provider’s unique move into the FinTech market.

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Point of View

New digital reality dictates reimagining customer and employee experience expectations

20 enterprise leaders share their strategies for transforming CX and EX in a virtual world

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Top 10 Report

HFS Top 10: Triple-A Trifecta Services 2020

This HFS Top 10 report assessed service providers on how well they are helping clients with the Triple-A Trifecta technologies and related services.

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Highlight Report

HFS Highlight: Benefitfocus’ Health Insights provide unique guidance to demonstrate ROI on health benefits

Benefitfocus, a US-based benefits admin platform company has enhanced its platform with investments in AI and analytics driven Health Insights.

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Highlight Report

HFS Highlight: Accenture continue to strengthen their Industry X with the acquisition of industrial operations consulting firm Myrtle Consulting

Accenture is constantly deepening its expertise in supply chain and digital manufacturing capabilities by making pivotal acquisitions into Accenture Industry X.

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Point of View

Banks must digitalize debt collection processes to survive the pandemic

While BFS as a whole may have been less impacted by the pandemic as other industries, some segments, such as collections, are much more exposed.

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