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Point of View

To win trust, business leaders must take control of AI

Business leaders must understand how and why their machines make decisions so they can maximize their data strategies.

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Point of View

Emerging technology adoption has a people problem

Digital fluency is required to reap the benefits of emerging technology

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Point of View

Call center worker power is sustaining the in-office model

70:30 is post-pandemic goldilocks ratio of in-office: WFA for contact center services

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Highlight Report

HFS Highlight: Thirdera aims to create a global ServiceNow pure-play

Going against the usual approach of larger IT providers acquiring smaller, innovative players, private equity firm Sunstone Partners acquired three ServiceNow a

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Highlight Report

HFS Highlight: Get ready for IBM Intelligent Workflows powered by Celonis EMS

Celonis, IBM, and Red Hat announced a visionary partnership this week that benefits all three companies, but most importantly, enterprise clients that are

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Highlight Report

HFS Highlight: Solink’s new use cases enable work-from-anywhere managers to build better brick-and-mortar experiences

Solink’s new use cases enable work-from-anywhere managers to build better brick-and-mortar experiences with connected data

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Highlight Report

HFS Highlight: Atos builds a Nest in Life and Pensions BPO

Nest is a platform for Atos to become a global force in L&P BPO

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Point of View

Connect the dots between the back and front offices using Pegasystems to deliver a OneOffice experience

Pegasystems has the components to assist you in your OneOffice journey. Here we explore how.

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Highlight Report

HFS Highlight: Firstsource’s newest partnerships target the patient experience for healthcare clients

Firstsource recently announced new partnerships with Zappix and Uniphore to target the healthcare

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Point of View

Make sustainability native: Lessons from digital transformation during COVID-19

Sustainability must become native to businesses and government policy. Service providers are the keys to this.

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Point of View

Your workforce has changed Now, the C-suite must adopt a NATIVE automation mindset

Business leaders on the charge toward OneOffice must rapidly come to terms with new ways to get work done. The race is on.

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Point of View

Embrace a production mindset to drive AI at scale, utilizing a CoE

Wipro supports National Health Service Scotland to progress toward the institutionalization and large-scale application of AI

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