Accurate, visionary, and thought-provoking insight into issues that impact your business.
June 19, 2018 The global market leader in contact centers, Teleperformance, has made the first bold move to shake up an industry in desperate need of a shakeup
June 14, 2018 you’ve Integrated your Digital and Traditional Customer Channels.
May 31, 2018 Use robotic process automation (RPA) to transform source-to-pay (S2P) and set a clear course to competitive advantage
May 28, 2018 The report assesses and profiles an exclusive set of 16 providers with broad coverage across multiple elements of the Digital OneOffice
May 9, 2018 Customer Service leaders who think artificial intelligence (AI) stops at chatbots are cutting their careers very short
April 30, 2018 Enterprises are failing to maximise the benefits of their SaaS deployments because they under-estimate the importance of ongoing management services.
April 20, 2018 How will IT professionals and leaders survive in the new digital world that's making all of their traditional IT Skills irrelevant?
April 18, 2018 Infosys plans to sell off Panaya & Skava, acquisitions made under the watch of former CEO Vishal Sikka. Will this benefit clients in the long run?
March 30, 2018 The role of customer engagement service providers has never been more important or more complicated.
March 7, 2018 As one generation of services grinds to a halt, another is quickly ramping up to drive what we at HfS are calling F&A 3.0.
February 28, 2018 The framework for the touchless digital customer experience and the creation of an intelligent, single office to enable it.
January 31, 2018 The diversity of customers now trialing and adopting Intelligent Automation exposes the complexity and challenges of doing it right.
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