Accurate, visionary, and thought-provoking insight into issues that impact your business.
April 18, 2018 Infosys plans to sell off Panaya & Skava, acquisitions made under the watch of former CEO Vishal Sikka. Will this benefit clients in the long run?
March 30, 2018 The role of customer engagement service providers has never been more important or more complicated.
March 7, 2018 As one generation of services grinds to a halt, another is quickly ramping up to drive what we at HfS are calling F&A 3.0.
February 28, 2018 The framework for the touchless digital customer experience and the creation of an intelligent, single office to enable it.
January 31, 2018 The diversity of customers now trialing and adopting Intelligent Automation exposes the complexity and challenges of doing it right.
January 24, 2018 A number of the main predictions of drivers for investment in cyber security services in 2018.
January 23, 2018 A multitude of forces is reshaping the oil and gas industry that push the industry to re-imagine the way it operates.
January 17, 2018 The last few weeks have been dizzying for TCS, with two mega-deal announcements making the entire technology services industry sit up and take notice.
January 17, 2018 Salesforce Einstein is an example for industrializing machine learning, deep learning and NLP as part of its platform strategy
January 2, 2018 IPsoft is upping the ante in service management by combining its Amelia virtual agent with the IPcenter platform under the 1Desk branding
December 28, 2017 Digital Transformation takes many forms. We observe six dominant approaches to digital transformation.
December 20, 2017 Amazon, Apple, AWS, Facebook, Google, Netflix, Salesforce, Airbnb, and Uber. What have they fundamentally changed?
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