Research & Insights

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Taking the Robots out of Humans – A New Liberation in the Anvil

A write up of our recent conversation with Malcolm Frank and Dr. Mary Lacity on Automation, Blockchain and much more

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Point of View

Crafting Great Customer Experiences – Cisco’s Story

How enterprises can align with a shared vision of creating a better customer experience

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Point of View

The Power Of A Generative Ecosystem in Health and Human Services

Examples of how ecosystems are delivering impact in CA, KY, NC, and Ontario for citizens through health and human services.

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Point of View

Sumitomo Announces Largest-ever RPA Initiative, but is it really all RPA?

RPA initiatives, in general, have not nearly met cost savings and productivity targets anything near these touted outcomes.

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Point of View

Concentrix’s Tigerspike Acquisition Adds Digital Design

Tigerspike adds enterprise mobility design and engineering capability for crafting user experiences with Concentrix and clients.

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Point of View

Pushing the CX Envelope Supported by SaaS and Mobile

This report dives into the trends impacting the application services market uncovered during the Application Development and Management Blueprint.

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Point of View

SuccessFactors Services: A Growth Market That Requires Strategic Thinking

This report outlines client buying behavior and preferences in the SAP SuccessFactors services market.

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Point of View

Growth Depends On A Company’s Ability to Reinvent Culture

Recreating the employee experience to enable change and growth.

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Point of View

Cisco Case Study: Delivering World Class Customer Service

Cisco's OneOffice journey to delivering world class customer service

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Point of View

Outsourcing Contract Practices in the Age of Intelligent Automation

Update Your Outsourcing Contract Practices to Capture the Potential of Intelligent Automation While Mitigating Risk.

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Point of View

NGA sharpens focus on HR and Payroll services, sells UK&I software division

This PoV assesses NGA HR's disposal of its long-held UK&I software business, and what it means for the future.

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Point of View

The Real Impact of Digital, Automation, and AI on Enterprise Operations

Data is the new Currency of Business - This workshop presentation goes into depth on how C-Suites are driving their operations leaders to shift gears

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