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Point of View

Pushing the CX Envelope Supported by SaaS and Mobile

This report dives into the trends impacting the application services market uncovered during the Application Development and Management Blueprint.

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Point of View

SuccessFactors Services: A Growth Market That Requires Strategic Thinking

This report outlines client buying behavior and preferences in the SAP SuccessFactors services market.

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Point of View

Growth Depends On A Company’s Ability to Reinvent Culture

Recreating the employee experience to enable change and growth.

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Point of View

Cisco Case Study: Delivering World Class Customer Service

Cisco's OneOffice journey to delivering world class customer service

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Point of View

Outsourcing Contract Practices in the Age of Intelligent Automation

Update Your Outsourcing Contract Practices to Capture the Potential of Intelligent Automation While Mitigating Risk.

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Point of View

NGA sharpens focus on HR and Payroll services, sells UK&I software division

This PoV assesses NGA HR's disposal of its long-held UK&I software business, and what it means for the future.

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Point of View

The Real Impact of Digital, Automation, and AI on Enterprise Operations

Data is the new Currency of Business - This workshop presentation goes into depth on how C-Suites are driving their operations leaders to shift gears

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Point of View

Un-Learning to Embrace a Digital OneOffice Culture

Lessons from the Chicago Summit in cultivating a OneOffice culture

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Point of View

Need for Consulting in the Growing Salesforce Services Market

Examining the key market trends in the Salesforce Services market.

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Point of View

Consumer-Centricity as the Heart of Cultural Change at Blue Shield of California

How customer-centricity is core to changing the culture in & impact of Blue Shield of California on making health care family friendly and affordable.

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Point of View

Creating Great Digital Customer Experiences with OneOffice

An in-depth look at how enterprises are investing in and adopting a digital OneOffice-type framework.

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Point of View

Want to avoid a PR Disaster à la the legacy Airline Industry? Then fix your DumbOffice asap

These DumbOffice failures could seriously take some of these airlines over the edge and put them out of business.

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