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October 24, 2025 Orange Business is mid-flight in a bold transformation programme to become the next-generation telco.
October 23, 2025 The Chief Customer Experience Officer must transform telecom customer support from a service function into a growth engine.
October 23, 2025 This report assessed 32 service providers serving their clients for legacy application modernization services across globe.
October 1, 2025 AI agents will be the emotional interface between brand and customers, an interface CMOs must own with 'personality engineering'.
September 25, 2025 Leaders must adapt their enterprises to welcome and reward AI-powered people—or become talent’s last resort.
September 19, 2025 Enterprise Minds (EM), Inc., is named an HFS Challenger for its innovation-led approach to legacy service models.
September 19, 2025 Agentic AI, with its ability to autonomously perceive, reason, and act, is a helpful tool for data modernization and governance.
September 5, 2025 AI will have a major impact on the way services are delivered. HFS researched the effect of AI on tax and audit services.
September 4, 2025 CIOs and CTOs must choose between open and closed approaches to build and orchestrate AI agents for value.
August 27, 2025 For BFS leaders, responsible AI must be the price of admission, not a bonus feature, when choosing a tech or services partner.
August 26, 2025 Compliance executives waiting on AI legislation to tell them how to behave are already falling behind customer and market needs.
August 20, 2025 Straive earns the HFS Challenger title for evolving from content services to AI, analytics, & digital solutions across industries.
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