Research & Insights

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Insurance Executives: the time is right to go “straight to digital”

A new dawn for digital insurance: the pandemic is one crisis that is not going to waste. The industry has had a kick up the proverbial and is advancing steadily

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Highlight Report

HFS Highlight: Cognizant continues to strengthen its digital engineering capability with Magenic Technologies acquisition

In January 2021, Cognizant has agreed to acquire Magenic Technologies, a custom software development services company in the U.S. Magenic is Cognizant's third

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Highlight Report

HFS Highlight: Birlasoft is unlocking the power of digital through its eight pillars of growth

In December 2020, we attended the Birlasoft analyst and advisor day to know more about its overall strategy, key capabilities, and flagship client engagements

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Highlight Report

HFS Highlight: Leverage Emerging Technologies to Shift the Focus of Healthcare from Illness to Wellness

As improving patient experience remains at the heart of healthcare transformation, we recently caught up with Frank Gulitz, the CIO of Switzerland-based startup

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Highlight Report

HFS Highlight: EXL looks to differentiate within its industry domains with an ambitious data-led approach

EXL believes that a data-led approach is crucial for enterprise, and their domain and analytics expertise might make them a partner worth considering.

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Point of View

Automation should be native to your organization to achieve digital nirvana

In HFS’ recent digital roundtable, supported by IBM, a select group of enterprise delegates gathered to discuss automation’s role in achieving digital

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Highlight Report

HFS Highlight: WNS could finally make its mark on the crowded BFS space with its FinTech strategy

We spoke with WNS and some of their growing roster of disruptive clients to find out more about the provider’s unique move into the FinTech market.

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Highlight Report

HFS Highlight: Benefitfocus’ Health Insights provide unique guidance to demonstrate ROI on health benefits

Benefitfocus, a US-based benefits admin platform company has enhanced its platform with investments in AI and analytics driven Health Insights.

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Point of View

Pinpointing major areas of growth will be the key to provider’s survival in the pandemic economy.

Every industry is experiencing different challenges thanks to the pandemic, and service providers must develop a unique strategy to support them

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Point of View

Industrialize automation with a process bot factory

Belfius’ and Hexaware’s enterprise-wide approach fuels a journey from RPA to intelligent automation and beyond

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Highlight Report

HFS Highlight: Bosch launches GuardMe – a comprehensive, innovative, and compliant lone worker protection solution

This highlight discusses about Bosch GuardMe, a lone worker protection solution.

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Point of View

Use integrated automation to align your employee and customer experiences

How Sun Life uses RDA to eliminate customer service agents’ mundane work and improve CX

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