Accurate, visionary, and thought-provoking insight into issues that impact your business.
December 16, 2021 The rush to implement building blocks of digital transformation is over. Now prioritize people and process change.
December 9, 2021 Dispel the notion of healthcare retailization given health consumers behave very different than retail customers.
November 30, 2021 The HFS take on Capgemini's annual strategy update: the firm is going deep rather than broad.
November 9, 2021 WorkFusion is linking up with SS&C to replace document-heavy, labor-intensive insurance processes with data-led automation
November 3, 2021 Atos was staring at the Innovators Dilemma for years—but is it now too late for a makeover?
November 1, 2021 We organized a digital roundtable bringing together industry titans to understand how insurers are driving “straight to digital.”
October 8, 2021 This report analyzes publicly announced ITMS and BPO contracts in Q2 2021.
September 10, 2021 Nevermind the garden variety disruption, but disruptive innovation is what will take you out if you are not paying attention.
September 3, 2021 BFS firms are leading the charge for onshore delivery as localization becomes the new normal for strategic initiatives.
September 2, 2021 Ashling is the latest PE-backed automation services specialist to climb aboard the acquisition party train with Machina
August 11, 2021 Panel discussion to discuss some of the key future aspects of the outsourcing industry.
July 30, 2021 TCS Cognix aims for an integrated technology architecture to help enterprise clients get beyond their patchwork of technologies.
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