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Point of View

Automation industry must step up to show both C-suite and workers the full bounty on offer

Read the key findings of the Native Automation panel at HFS Symposium 2021.

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Point of View

Focus on business outcomes marks HFS Hot Vendors

Whether talking to analysts, customers, or investors, up-and-coming service and tech providers must focus on business outcomes.

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Point of View

The Global Live Industry Roundtable: Shaping the 2025 Vision for Our Industry

Panel discussion to discuss some of the key future aspects of the outsourcing industry.

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Point of View

How People’s United Bank worked with Pega and Virtusa to create customer personalization

Read how People’s United Bank used Pega to transform the its customer experience to remain competitive.

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Point of View

Use “rebel talent” to reshape your post-pandemic ways of working

HFS Symposium Keynote speaker Francesca Gino’s talk of 'rebel talent' shows us how to create the capacity for innovation.

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Point of View

HFS OneOffice™ Digital Symposium Highlights

In this ebook, the HFS analyst team looks back on our first-ever Digital Symposium — hosted on 8 and 9 June 2021 — with the OneOffice theme.

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Highlight Report

Salesforce continues moves towards the back-office with Servicetrace acquisition

Salesforce adds to its enterprise portfolio with an RPA provider of its own.

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Market Analysis

HFS OneOffice™ Pulse, H1 2021: Summary of key findings for healthcare services

HFS OneOffice Pulse in healthcare focuses on demand changes we anticipate for technology and business services.

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Market Analysis

HFS OneOffice Pulse: The post-pandemic reality check for the Banking and Financial Services industry

A BFS view of our juicy OneOffice Pulse study - the post-pandemic outlook is cloudy with a 100% chance of emerging tech investment.

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Point of View

Healthcare must blow up its organizational silos to thrive in a post-pandemic world

The time is now to replace analog work methods with the OneOffice mindset & work culture.

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Data Viewpoint

Busted! It’s a myth that healthcare industry is a laggard in emerging technology adoption

Healthcare has long been considered a technology laggard, however it has emerged a leader in the adoption of emerging tech.

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Highlight Report

Unqork’s marketplace piles pressure on low-code, no-code laggards

The rapid rise of low-code, no-code makes it harder than ever for technology leaders to ignore.

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