Research & Insights

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Point of View

Break down silos to supercharge EX and CX in tandem

C-suites must align the whole organization behind customer and employee experience transformation–focusing on business outcome.

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Point of View

Applications are dead, DATA is everything

Applications are dead, data is your North Star in the journey to Cloud Native.

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Point of View

Set structure and get business-wide buy-in to achieve value at scale with automation

Health services company Cigna is setting the pace for automation use at a strategic scale.

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Point of View

When it comes to property & casualty insurance, Digital is Data

Perspectives from HFS, EXL, and a selection of its P&C clients on the data-driven future of the industry.

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Point of View

As Public Cloud adoption heats up Services Providers jump on the Azure train to growth

Microsoft's pushing Azure with services providers building partnerships and talent to win the cloud war.

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Point of View

Pfizer’s vaccine proves the Power of Emerging Tech when the Burning Platform is Red Hot

Emerging tech Pfizer brought together to win the COVID-19 vaccine race should be a wake-up call for every healthcare organization.

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Highlight Report

Cutover aims to orchestrate and automate the digital workforce

Cutover provides a differentiating position on AIOps and Observability by aiming to orchestrate the digital workforce.

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Highlight Report

Salesforce DevOps solution provider Gearset gears up for US expansion

Cambridge UK start-up Gearset, is scaling fast and headed for the US, on the back of burgeoning demand for its Salesforce DevOps.

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Hot Tech

HFS OneOffice Hot Vendors: Q2 2021

An exclusive group of emerging players, each with the vision and strategy to impact the market.

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Highlight Report

Robocorp RPA is coming for the middle market

Robocorp Technologies Inc. is on a mission to bring rpa to mid-tier enterprises.

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Highlight Report

With its NxT Digital acquisition, Mindtree aims to orchestrate connected enterprises

Enterprises want to work with partners who can bring in holistic solutions, along with the consulting expertise in IoT services.

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Top 10 Report

Banking and Financial Services – The Best of the Best Service Providers

Analysis of the best service providers for BFS firms across execution, innovation, OneOffice, and voice of the customer criteria.

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