Accurate, visionary, and thought-provoking insight into issues that impact your business.
February 2, 2021 Service providers get kudos on flexibility, partnering and vision for digital associates, but score lowest on embedding intelligence
February 1, 2021 Ditch the CRM focus and embrace an omnichannel strategy
January 29, 2021 ASR and NLU are the building blocks for intelligent self-service in the public sector
January 28, 2021 OneOffice Emerging Tech Platform is our next stage vision for how enterprises effectively embrace emerging tech: through native automation, people and process
January 28, 2021 The adoption of cloud solutions can create significant business outcomes for organizations. However, these changes require new contracts and agreements with and
January 27, 2021 The shift to cloud native will dominate the next decade and drive companies to adopt HFS’ Digital OneOffice perspective. Technology will be the agent of for
January 22, 2021 An HFS view of IBM acquiring Taos to boost its hyperscaler services and capabilities.
January 15, 2021 We present the HFS Hot Vendors Report for Q4 2020. The HFS Hot Vendors are an exclusive group of emerging players with a differentiated value proposition for
December 22, 2020 The OneOffice (connecting the front, middle, and back offices to create a touchless and frictionless digital experience) is no longer a pipe dream. Almost it a
December 22, 2020 Emerging technology success needed a business case and change of culture before COVID-19—now they’re even more critical.
December 17, 2020 There has been a decrease in IT spending during the Pandemic along with a shift in overall business challenges around activities associated with greater in the
December 10, 2020 Research report surveying 250 finance executives on the 10 Critical Success Factors to bring finance out of its back-office relegation
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