Accurate, visionary, and thought-provoking insight into issues that impact your business.
December 9, 2020 As the OneOffice vision evolves beyond breaking down silos for better CX, the importance of EX and attended automation’s role are clear.
December 8, 2020 In HFS’ recent digital roundtable, supported by IBM, a select group of enterprise delegates gathered to discuss automation’s role in achieving digital
December 7, 2020 Focus your quantum conversations on roadmapping, the ecosystem, complementing existing technology, and business outcomes.
December 7, 2020 HFS' take of the acquistion of Slack by Salesforce
December 4, 2020 HFS sees a “new dawn” emerging from the fog of 2020, and what is clear is that technology alone cannot absorb what has been the biggest shock of a lifetime,
December 4, 2020 “It is not the strongest or the most intelligent who will survive but those who can best manage change.” – Charles Darwin. To survive and thrive, we have
November 18, 2020 This HFS Top 10 report assessed service providers on how well they are helping clients with the Triple-A Trifecta technologies and related services.
November 13, 2020 Genpact's latest acquisition expands its experience capabilities targeted at digital commerce
November 12, 2020 HFS provides an assessment on IBM's announcement to split the company by spinning out Managed Infrastructure Services
November 11, 2020 Make automation native within your enterprise to support the priorities of EX, CX, and PX on the road to the OneOffice.
November 7, 2020 Services leaders have concluded that the tech shift is not enough to leapfrog to where they need to be in a fully digital environment. In our recent HFS Live to
November 3, 2020 Accenture has announced a new generation of its myWizard Intelligent Automation platform. HFS analyzes the progress and puts the announcement in the context of
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