Accurate, visionary, and thought-provoking insight into issues that impact your business.
February 14, 2020 Create intelligent interactions by using a human-first approach to designing digital associates.
February 7, 2020 What you really need to know about “Retail’s Biggest Show”
February 3, 2020 We present the HFS Hot Vendors Report for Q4 2019. The HFS Hot Vendors are an exclusive group of emerging players with a differentiated value proposition for
January 7, 2020 Integrated automation can enable a OneOffice experience by breaking down silos across an enterprises’ customers and employees
December 18, 2019 HFS held a Capgemini-supported executive roundtable in Stockholm’s Grand Hotel. It brought finance and accounting leaders across multiple industries in the
December 5, 2019 HFS annouces their seven-year RPA manifesto - the industry's only realistic approach to the future success and longevity of RPA.
November 25, 2019 We're delighted to share with you our 2020 Research Agenda, as we continue our mission to define business operations and their technology enablement in the next
October 23, 2019 The most recent example of front office investment is Infosys’ acquisition of Eishtec, a 1,400-person contact center firm based in Ireland
September 27, 2019 We present the HFS Hot Vendors Report for Q3 2019. The HFS Hot Vendors are an exclusive group of emerging players with a differentiated value proposition for
September 25, 2019 Part two of two: HFS CEO Phil Fersht talks with Genpact's CEO and Chief Strategy Officer about their data, mindsets, reskilling, and future.
September 24, 2019 Part one of two: HFS CEO Phil Fersht talks with Genpact's CEO and Chief Strategy Officer about their best Q in six years and strategic acquisitions.
September 11, 2019 How the highest performing organizations across the Global 2000 companies are rethinking operations and transforming interactions to support the customer
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