HFS coined the term "OneOffice" in 2016, which describes HFS Research's vision for future business operations amidst the impact of cloud, automation, AI, and disruptive digital business models. Together with our Horizon 3 orientation, our research peers into the future of the digital organization.
April 16, 2025An assessment of ER&D service providers addressing the why, what, how and so what.
July 03, 2025Most are stuck in data limbo: unable to move forward and blaming data quality. To break out requires honesty about our problems.
June 30, 2025HFS take on Accenture's bold announcement of Reinvention Services.
June 03, 2025Culture debt and skills debt are hidden liabilities that constrain growth, and leave enterprises unable to adapt at speed.
Point of View
August 23, 2021Breaking down barriers between the front, middle, and back office is a foundation for navigating transformation.
Highlight Report
August 23, 2021The interface between humans and AI is getting more and more important thanks to applications with specific deliverables.
Point of View
August 23, 2021It’s code red, but in climate terms, we knew that. Business and political leaders must change their approach to sustainability.
Point of View
August 19, 2021Digital transformation fails for three key reasons—culture, talent, and process debt.
Point of View
August 19, 2021How freight business TFG Transfracht built in the adaptability and interoperability to succeed in digital ecosystems.
Point of View
August 17, 2021At our Digital Symposium, HFS' own Saurabh Gupta was joined by Paul Roehrig for a candid Digi-side Chat.
Point of View
August 17, 2021Coforge pivoted fast and pivoted right, right from the early days of the pandemic.
Point of View
August 16, 2021At our Digital Symposium, HFS CEO Phil Fersht joined Tiger Tyagarajan, President and CEO of Genpact, for a candid Digi-side Chat.
Point of View
August 16, 2021Digi-side Chat on Unselfish Leadership with Jesus Mantas, Senior Managing Partner, IBM.
Point of View
August 13, 2021An engaging digi-side chat between Azeem Azhar and Phil Fersht on the intersection of technology and society.
Point of View
August 13, 2021The value of emerging tech is how we apply it to solve real-world problems.
Top 10 Report
August 13, 2021Analysis of the best providers of CX services firms across execution, innovation, OneOffice, and voice of the customer criteria.
Point of View
August 12, 2021We outline the Diversity discussion of HFS Chief Marketing Officer Nischala Murthy Kaushik at the HFS Digital Symposium.
Point of View
August 12, 2021Read the key findings of the Native Automation panel at HFS Symposium 2021.
Point of View
August 11, 2021Whether talking to analysts, customers, or investors, up-and-coming service and tech providers must focus on business outcomes.
Point of View
August 11, 2021Panel discussion to discuss some of the key future aspects of the outsourcing industry.
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