OneOffice Mindset and Horizon 3 Innovation

HFS coined the term "OneOffice" in 2016, which describes HFS Research's vision for future business operations amidst the impact of cloud, automation, AI, and disruptive digital business models. Together with our Horizon 3 orientation, our research peers into the future of the digital organization.

More HFS OneOffice Mindset and Horizon 3 Innovation Research

Point of View

Can Genpact Pivot from Operations Execution to Digital Innovation?

Genpact's brand refresh includes investments in AI and design-- now it will have to bring the story together for clients.

Point of View

Taking the Robots out of Humans – A New Liberation in the Anvil

A write up of our recent conversation with Malcolm Frank and Dr. Mary Lacity on Automation, Blockchain and much more

Point of View

Emerging AI Use Cases in Financial Services

An analysis of emerging AI use cases helps to understand how AI is starting to impact and transform service delivery

Point of View

2018 Poised To Be the Tipping Point for Enterprise Mobility in Insurance

Mobility is increasingly becoming an intrinsic part of most carriers’ channel strategy.

Point of View

Navigating the AI Hype with a Clearer Segmentation

As buyers remain confused about AI, narratives need to leverage clearer segmentations

Point of View

Crafting Great Customer Experiences – Cisco’s Story

How enterprises can align with a shared vision of creating a better customer experience

Point of View

The Power Of A Generative Ecosystem in Health and Human Services

Examples of how ecosystems are delivering impact in CA, KY, NC, and Ontario for citizens through health and human services.

Point of View

F&A Services is a Buyer’s Market – Choose Your Destination Wisely

Is F&A outsourcing a commodity or is it being reimagined? It’s really the buyer’s choice.

Point of View

Cognitive Automation of the Digital OneOffice Organization

The Batch Management process has not been disrupted for decades. Cognitive Automation is aligning it with the Digital Age.

Point of View

Growth Depends On A Company’s Ability to Reinvent Culture

Recreating the employee experience to enable change and growth.

Point of View

Cisco Case Study: Delivering World Class Customer Service

Cisco's OneOffice journey to delivering world class customer service

Point of View

Outsourcing Contract Practices in the Age of Intelligent Automation

Update Your Outsourcing Contract Practices to Capture the Potential of Intelligent Automation While Mitigating Risk.

Point of View

TrustPortal gets RPA and the OneOffice to Scale

EY's approach to integrate RPA into the TrustPortal platform is a compelling example of scaling RPA on the journey toward the OneOffice

Point of View

An interview with Sanjay Srivastava, Chief Digital Officer at Genpact

A unique business process management provider can raise the bar when it comes to Digital Operations

Point of View

ServiceNow Is Muscling In on the Intelligent Automation Continuum

As ServiceNow is making solid progress expanding beyond ITSM, Intelligent Automation is emerging as the next frontier for the company

Point of View

The RPA Bible: Your Practical & Technical Guide to RPA

This comprehensive report describes an actionable set of eight elements required for successful RPA orchestration.

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