Points of View

The RPA Bible: Your Practical & Technical Guide to RPA

The rise of automation fueled by Robotic Process Automation (RPA) has allowed the world of business operations to think different and to think fresh. It enables organizations to transform to a state where there is only "OneOffice" that matters anymore, one that is focused on creating an impactful customer experience and intelligent operations to enable and support it. The Triple A Trifecta – Automation, Analytics, and Artificial Intelligence (AI) is a C-level strategic priority.

 

Despite the promise, the hype, and the high expectations, the RPA client experience is bi-polar. According to HfS Research, nearly half the RPA clients did not meet or barely met the expectations from their RPA initiatives. The reason is not the technology itself but quite simply the lack of rigor in selecting and implementing the right tool.

 

This comprehensive 84-page report describes an actionable set of eight elements required for successful RPA orchestration.

 

Symphony Ventures collaborated with HfS Research to author this report with the objective to help RPA clients realize its true potential.


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