Research & Insights

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Market Vision Paper

Reinvent your ServiceNow service model with agentic AI

Enterprise leaders learn why outdated ServiceNow service models stall ROI and how agentic AI fixes the delivery model.

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Highlight Report

IBM just bought Confluent: Audit your streaming strategy before it’s too late

This deal creates a data fabric for CIOs and transformation leaders juggling hybrid cloud, AI roadmaps, and Kafka sprawl.

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Highlight Report

Stop scaling with people and demand services that act like software

AI platforms that convert legacy logic into reusable assets now fuel faster, lower-cost enterprise transformation.

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Point of View

Otera helps Allianz Partners use AI to target a €300M profit increase by 2027

HFS analysts connected with Tomas Kunzmann, Chief Executive Officer, and Pieter Viljoen, Chief Data Officer of Allianz Partners.

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Highlight Report

COP30 confirmed you’ll either join the critical mass or be dragged along by it

Align your internal transition plans, actions, and external advocacy.

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Challenger Series

HFS Challenger: QBurst

QBurst earns the HFS Challenger accolade for its High AI-Q model combining engineering depth with AI-native delivery.

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Highlight Report

The next evolution of financial services is value movement

The future of payments lies in moving value, not just money, and orchestrating this ecosystem is where the success lies.

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Horizons Report

HFS Horizons: Sourcing and Procurement Services, 2025

This report assesses the 14 global sourcing and procurement vendors capabilities for the enterprises to choose for the partner.

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Hot Tech

HFS Services-as-Software™ Hot Tech: Autonomy.Computer

CTOs scaling AI agents will find out why actor-based architecture cuts multi-day runs to 15 minutes at a fraction of the cost.

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Point of View

Telecom COOs: Cut field ops costs by 30% with agentic AI or watch your competitors do it first

Telco COOs must team up with their CTOs and partners to deliver AI driven field services outcomes.

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Market Vision Paper

CISOs, reshape your response to AI-shifted threats with NIST CSF 2.0

AI growth hinges on how effectively organizations strengthen their security, governance, and control over data.

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Highlight Report

Build trust at scale by making quality predictive, not reactive

Quality today is about engineering trust at scale, not just finding defects.

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