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Redesigning the Digitally Driven Front-Office

Customer experience pros share tips for redesigning digitally driven front-office outcomes

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Point of View

Ransomware Is Scary, but It’s Not the Biggest Threat

Ransomware is getting the most attention today. But application security is a much more pressing concern than ransomware. This PoV explains why.

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Point of View

Ten Commandments for Utility Executives to get out of the Perfect Storm

The utilities industry has encountered disruptive forces over the last few decades and now faces a new wave of powerful forces.

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Point of View

Insurance Viewpoint: Use the Power of “AND” to Transform Operations

Three recent interactions with insurance leaders demonstrate the diversity in thinking and action in pushing the Digital OneOffice agenda

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Point of View

A Talent War Is Looming, and IT Services May Just Be the Super Weapon

Business across the globe are struggling to attract the best and brightest talent. Find out how this trend is playing out in the services industry.

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Point of View

The HR Power Tools 6-Pack for High-Impact Service Delivery

This POV explores the six newest areas of HR Tech innovation that offer significant value-driving potential for HR functions.

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Point of View

RPA Breathes New life Into NPower’s Legacy Systems

RPA helps to side step upgrade issues - enabling back office efficiency without downtime.

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Point of View

The Market Outlook for Robotic Process Automation

The slides for Phil Fersht's presentation at Blue Prism World 2017.

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Point of View

5 Things Companies Must Get Right With RPA

This report give the 5 things that companies should consider prior to choosing to use RPA.

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Point of View

IPsoft’s Amelia can provide the Digital glue between Front and Back Offices to create OneOffice™

IPsoft has a bold ambition to evolve Amelia into a core AI platform, that sits at the intersection of systems of record, systems of engagement and data If it

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Point of View

Blockchain Basics: Q&A For Services Buyers

Questions and Answers To Help Services Buyers Understand Blockchain And It's Potential

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Point of View

Infosys looks to AI to reenergize its business value to clients

At Confluence, Infosys and clients shared how they are bringing AI into business.

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