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Point of View

A year in hindsight: How we perform work is being redefined before our very eyes

HfS Chief Analyst Phil Fersht takes you through his compendium of insights from the last 12 months from Horses for Sources

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Point of View

HfS Engineering services Top 20: Leading Engineering Service Providers 2016

In this study, we analyze the structure of the engineering services industry, and provide a list of the top 20 engineering service providers.

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Point of View

Intelligent Automation in Telecom Operations

In this PoV, we analyze the current adoption of automation in the telecom industry, service providers’ offerings for automating telecom business processes, of

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Point of View

Redwood gets under the hood of the OneOffice

Redwood is aiming to integrate the digital underbelly into intelligent digital support functions as organization move toward the OneOffice™

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Point of View

Bots in HR – time to get with the program

This POV examines the emerging area of using bots and AI in HR; e.g., for support issues and questions traditionally handled by HR support staff.

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Point of View

Why Don’t IoT PoCs Scale Up?

While many enterprises we talk to are interested in IoT, many of the specific projects fail to move beyond Proof of Concept (PoC)

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Point of View

Holistic Security in Healthcare Operations Means Scrutinizing Your Outsourcer’s Cyber Efforts

Questions to ask your service provider about securing your data.

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Point of View

Inside the Patient Experience Design Thinking Workshop with Lawrence General Hospital and Sutherland

A walk in the shoes of hospital employees during a design thinking workshop.

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Point of View

USG Boral Greasing the IT Wheels With Focus on Business Outcomes

This is a SuccessFactors services case study involving Infosys and USG Boral.

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Point of View

State of the Outsourcing, Shared Services, and Operations Industry 2017

The latest joint research from KPMG Global Advisory and HfS Research reveals the State of the Outsourcing, Shared Services, and Operations Industry 2017

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Point of View

Customise First – Digital OneManufacturing

In this PoV, we discuss HfS Digital OneManufacturing framework which can help manufacturers in developing Industry 4.0 capabilities

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Point of View

DXC – Changing the Name Alone Won’t Halt the Nose-Dive

April 3rd saw the long-anticipated creation of a new IT and BPO powerhouse service provider – DXC.technology.

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