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The HfS Blueprint Methodology Explained

Our updated methodology for the highly valued Blueprint assessments of service providers reflects innovation in the As-a-Service Economy.

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Point of View

Beware the ‘Bots or Not? A Call to HR Professionals

Now is the time for HR professionals to proactively address the onset of automation.

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Point of View

The 2016 HfS Research Blueprint Agenda

HfS Research shares the 8 Ideals of the As-a-Service Enterprise in practice and what that means for the 2016 HfS Blueprint Agenda.

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Point of View

Anticipating the Financial Implications of the As-a-Service Transition

The financial implications of the shift to the As-a-Service Economy will increasingly become a topic in discussions with shareholders and financial analysts.

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Salesforce Moving Trust from a System of Record to Engagement and Intelligence

To continue market leadership, Salesforce must replicate in systems of intelligence and engagement the success it's had as an enterprise system of record.

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Size Still Matters—Will Virtusa Make a Success of the Polaris Acquisition?

Virtusa's deal to buy a majority interest in Polaris Consulting & Services is driven by the goals of expanding scale, reach and BFS market synergy.

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Triangulating Comms for Better, Coordinated Health and Care

Recent acquisition of NaviNet by NantHealth makes sense in showing how the health care industry can deliver on the “Triple Aim.”

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Evalueserve Walks the “Last Mile” with Clients in Research-As-a-Service

As the research industry changes, Evalueserve is making changes in the way it works and the value it provides to its clients and its employees.

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Mercer Doubles Down on Workday Services

Consolidation in the Workday services market continues, with HR expert Mercer acquiring Workday specialist CPSG.

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Point of View

#CXforum: The Risks & Rewards of Melding #IoT & #CX

IoT is quickly reshaping the type and value of user-centric data, opening up new prospects, and risks, for delivering mass personalization at scale.

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WNS Gives Wings to Traveler Experience with Expertise and Automation

WNS has leveraged its heritage to demonstrate strength in blending automation, analytics and talent to optimize the traveler experience.

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Point of View

The Race To Roll-up Salesforce Services Capabilities in Europe

Recent acquisitions of European Salesforce services partners by Accenture and Capgemini show the race to expand geo coverage and drive to scale is on.

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