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Why BPO Providers are About to Eat The Analytics Lunch of IT Services Firms

A relatively new offering from Genpact is pushing the bounds of what benefits an enterprise can expect from social media.

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WIPRO Platformizes its Mortgage BPO Capability with OPUS CMC

Wipro BPO's acquisition of Opus CMC extends their mortgage services offering to include loan portfolio due diligence and risk management.

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The Global Business Services Industry Study

GBS is changing the game of business services delivery. The changes are coming to represent the most significant and impactful value creators since the wave of

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Dell Reinforces Private Growth Strategy

HfS analysts recently attended Dell’s analyst day in Bangalore, India. Some themes at the event resounded with the company's overall strategy as an agile, of

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HP and Salesforce Team-Up to Satisfy the Zombie Enterprise

HP and Salesforce.com have teamed up to provide Salesforce CRM on dedicated “Superpod” HP boxes in an effort to satisfy enterprise clients fearful of having

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Cognizant’s Performance Q3 2013: Acquisitions and Clear Strategy Continue Growth

This document examines Cognizant's Q3 2013 results.

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Capgemini’s Performance Q3 2013: Capgemini Discovers Growth

This document examines Capgemini's Q3 2013 (calendar) results.

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2013 F&A BPO Technology Service Provider Review

What is the technology strategy for leading F&A BPO service providers? Is there a full-scale technological revolution underway as was long promised or is the

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Genpact Q3 2013: Genpact Digests New Deals as its GE Business Declines

This document examines Genpact's Q3 2013 (calendar) results.

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High-tech + High-touch

Latest and greatest HR Tech Conference shows HR and IT becoming relevant by evolving into employee service providers. Service vendors adding technology are more

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The Art of Services Governance

HfS and KPMG recently hosted a Webcast on the principles of governance. Here are the highlights and opinions of those who attended.

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Xerox Q3 2013: IT Outsourcing Drives Services Growth for the Quarter

This document examines the leading IT and business service providers revenue growth in Q2 2013.

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