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Point of View

Insurers must embrace the IoT predict-and-prevent model and grow profit margins

Insurers are left to burden expensive payouts, but they can protect profit margins by moving towards a predict-and-prevent model leveraging IoT.

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Point of View

AI-infused whisky? What’s next?! Consider AI’s potential for mass customization.

Swedish whisky house Mackmyra created a blend of single malt whisky, Intelligens, using AI with cloud-based compute and infrastructure services from Microsoft

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Point of View

The secret to automation success is using the right tools in the right way; Arla Foods gets practical with RPA

HFS with support from Blue Prism, is showcasing real enterprise journeys with robotic process automation (RPA). This report spotlights Arla Foods, a dairy

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Point of View

Use the combined power of human-focused design, data, and intelligent automation to deliver an omnichannel experience

HFS POV on Sutherland's human-centered design and on-demand solution that enterprises can use to become more agile with their omnichannel efforts.

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Point of View

Learn these key differentiators that Alight gains from its acquisition of NGA Human Resources

Alight has announced its acquisition of HR and payroll expert NGA Human Resources (NGA HR). Here we outline some of the key benefits for clients.

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Point of View

Enterprise AI Leaders Must Take a Consulting Driven Approach: Best Practices from Infosys

A key reason that many AI early adopters are not too happy with AI’s business value is that in several cases, the journey map had technology-first direction.

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Point of View

SuccessFactors services providers and users: Get these five things right for success

In this POV we provide advice to clients and service providers in the SAP SuccessFactors market.

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Point of View

Insurers: Explore blockchain to cut crippling claim administration costs

Insurance is complex and the claims process relies on efficient collaboration but blockchain can streamline the process, driving down operating costs.

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Point of View

Enterprise leaders must learn from the key priorities of Cognizant: Collaborate and co-create Solutions with tech partners

HFS Research attended Cognizant's APAC Advisory Summit in Singapore. We believe Cognizant is focusing on building proprietary products by partnering with tech

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Point of View

You need orchestration to scale attended automation. That’s why Automation Anywhere acquired Klevops.

Automation Anywhere (AA) recently announced its acquisition of Klevops declaring a “new Attended Automation 2.0.” HFS sees this as a much-needed injection

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Point of View

“Straight to digital” is not doomsday for smart service providers. Genpact just had its best quarter in six years! (Part Two)

Part two of two: HFS CEO Phil Fersht talks with Genpact's CEO and Chief Strategy Officer about their data, mindsets, reskilling, and future.

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Point of View

“Straight to digital” is not doomsday for smart service providers. Genpact just had its best quarter in six years!

Part one of two: HFS CEO Phil Fersht talks with Genpact's CEO and Chief Strategy Officer about their best Q in six years and strategic acquisitions.

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