Accurate, visionary, and thought-provoking insight into issues that impact your business.
July 28, 2016 How clients and service providers are using automation, analytics, and more in BPO/BPaaS to enable consumer centric healthcare operations.
July 20, 2016 The inaugural Energy Operations Blueprint covers IT, BPO and Engineering Services in the Oil & Gas industry, trends, market activity and 13 providers.
July 14, 2016 Building on the 2014 Mortgage BPO Blueprint, HfS reviews the adoption of the Eight Ideals of the As-a-Service Economy in more detail.
July 6, 2016 This inaugural report analyzes services around implementing and enhancing the ServiceNow platform and technologies.
May 26, 2016 The 2016 HfS Telecom Operations As-a-Service Blueprint Report covers current trends, benchmarks, market activity and analysis of 8 service providers.
May 19, 2016 The 2016 HfS HR Operations As-a-Service Blueprint Report covers current trends, market activity and analysis of 13 service providers.
April 29, 2016 Analysis of the Contact Center Operations market, including 18 service providers.
April 21, 2016 Analysis of F&A BPO market as it moves to "As-a-Service," includes 18 service providers.
March 31, 2016 Analyzing 14 service providers, we see the greatest level of activity in customer acquisition and retention, fraud, AML/KYC, credit risk, and portfolio
March 17, 2016 The 2016 HfS Supply Chain Management As-a-Service Blueprint Report covers current trends, market activity and analysis of 14 service providers.
March 10, 2016 The 2016 HfS SuccessFactors Services Blueprint Report covers current trends, forward-looking market activity and analysis of 15 service providers.
January 28, 2016 A look at the evolution of Pharma BPO as "As-a-Service" for Drug Development and Commercial Services.
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