Research & Insights

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Point of View

Service providers need to prepare for the impact of COVID-19 on the services market

HFS Research provides guidance on the likely forecast scenarios post-COVID-19.

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Market Analysis

Market Index Q4 2019

This update to the HFS Market Index gives an overview of the IT and business services market performance.

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Point of View

Salesforce clients should keep abreast of Cognizant’s continued investments to position itself as a CX services leader

Cognizant doubles down on Salesforce marketing cloud and CX with Lev acquisition

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Point of View

INFOGRAPHIC: COVID-19 IMPACT ON THE GLOBAL IT/BPM INDUSTRY

The world changed overnight and the new abnormal is here! We reached out to the global service provider community to understand how they reacted to global and

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Point of View

Mortgage innovation cannot stop at the front office! Lenders must beat down back-office process debt to achieve the Digital OneOffice.

Mortgage lenders are making strides toward the Digital OneOffice using emerging tech and process optimization—but they need to think bigger than task-specific

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Competitive Intelligence

Service Provider Assessment – Wipro

HFS analysts view of Wipro that highlights its strengths and weaknesses, recent financial performance and positioning in our Top 10.

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Competitive Intelligence

Service Provider Assessment – TCS

HFS analysts view of TCS that highlights its strengths and weaknesses, recent financial performance and positioning in our Top 10.

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Competitive Intelligence

Service Provider Assessment – Infosys

HFS analysts view of Infosys that highlights its strengths and weaknesses, recent financial performance and positioning in our Top 10.

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Competitive Intelligence

Service Provider Assessment – HCL

HFS analysts view of HCL that highlights its strengths and weaknesses, recent financial performance and positioning in our Top 10.

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Competitive Intelligence

Service Provider Assessment – DXC

HFS analysts view of DXC that highlights its strengths and weaknesses, recent financial performance and positioning in our Top 10.

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Competitive Intelligence

Service Provider Assessment – Deloitte

HFS analysts view of Deloitte that highlights its strengths and weaknesses, recent financial performance and positioning in our Top 10.

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Competitive Intelligence

Service Provider Assessment – Cognizant

HFS analysts view of Cognizant that highlights its strengths and weaknesses, recent financial performance and positioning in our Top 10.

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