Accurate, visionary, and thought-provoking insight into issues that impact your business.
March 23, 2020 HFS analysts view of Accenture that highlights its strengths and weaknesses, recent financial performance and positioning in our Top 10.
March 23, 2020 Decentralized teams from the tech giants have developed approaches and technology stacks that every enterprise should consider to help them to move more teams
March 20, 2020 A new value proposition for Tech Mahindra is “BORN”
March 17, 2020 Will Wipro be the next 'experience agency' to watch?
March 2, 2020 Fixed price bids have been the standard practice for the purchase of large software projects for a long time, maybe this is why so many fail?
February 17, 2020 How to select experience agency partners that will help break down your front office silos.
January 17, 2020 HFS Research’s first-ever IT/BPO outsourcing contract renewal report. In this report, we analyze outsourcing contracts that are up for renewal in 2020.
January 6, 2020 This report analyses publicly announced ITMS and BPO contracts in Q3 2019 by region, service types, key verticals, main vendors and digital services.
December 10, 2019 How the Greater Toronto Airports Authority is reimagining and modernizing operations to become an experience focused business
November 29, 2019 This report analyzes and rates 14 service providers serving the Life Sciences industry across innovation, execution, and voice of the customer criteria.
October 28, 2019 It’s a great time to be a mid-tier IT services firm. While the largest IT services firms are vying for big ticket “transformation” engagements and
October 23, 2019 The most recent example of front office investment is Infosys’ acquisition of Eishtec, a 1,400-person contact center firm based in Ireland
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