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Highlight Report

HFS Highlight: Five things you’ve always wanted to know about Accenture SynOps for Finance but were too afraid to ask

Five key aspects of Accenture SynOps for Finance to help you further understand and evaluate this comprehensive, yet complex solution

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Highlight Report

HFS Highlight: WNS’ new Quote to Sustain and FIAB solutions aim to drive the Finance OneOffice Experience

The “have-to-have” business environment has been well recognized by WNS, leading to its launch of two finance solutions that get to the heart of the Digital

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Market Analysis

ITMS and BPO Contract Analysis—Q2 2020

This report analyses publicly announced ITMS and BPO contracts in Q2 2020 by region, service types, key verticals, main vendors and digital services.

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Point of View

A Manifesto to Revitalize the BPO Industry

Top BPO leadership has developed a manifesto to lead the industry into the future of services

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Top 10 Report

HFS Top 10 Travel, Hospitality, and Logistics Service Providers 2020

HFS' assessment of the leading service providers in the travel, hospitality and logistics sectors.

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Highlight Report

Cognizant’s appetite for business outcomes in the food services industry

Embracing hyperconnected food services across retail, CPG, hospitality and logistics

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Highlight Report

Infosys weathers the economic downturn winning a huge digital transformation deal with Vanguard Financial

Infosys announced a landmark deal with asset management firm Vanguard - we dig into why this is a notable win.

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Point of View

Providers must shore up cloud talent in a $305+ billion market opportunity

While the pandemic pushed providers to lose alpha, cloud computing could step in to support the imbalance with the right talent pool.

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Highlight Report

HFS Highlight: Newly launched Insurance Primer report points to the industry’s precarious balancing act ahead

HFS recently launched our inaugural Industry Primer, focused on the insurance vertical.

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Highlight Report

HFS Highlight: Infosys BPM joins the three-comma club, crossing $1B in revenues

The business process services line at Infosys has officially crossed over a billion dollars in revenue, an important milestone with implications on the future a

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Market Analysis

ITMS and BPO Contract Analysis—Q1 2020

This report analyses publicly announced ITMS and BPO contracts in Q1 2020 by region, service types, key verticals, main vendors and digital services.

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Market Analysis

Market Index Q1 2020

This update to the HFS Market Index gives an overview of the IT and business services market performance.

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