Research & Insights

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Highlight Report

Brave marketers must lead with data to drive change

Building partnerships beyond the business with an experience-first focus is imperative for modern marketers.

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Highlight Report

WNS doubles down on procurement and analytics expertise

WNS has recently acquired two companies to bolster its existing procurement and analytics offerings.

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Highlight Report

Cognizant responds to enterprise demand for an advisory-forward delivery model

There has been an inexorable move by all BPO and ITO service providers to ramp up their consulting and advisory arms.

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Horizons Report

HFS Horizons: Metaverse Services Providers, 2023

This HFS Horizons report profiles 18 leading service providers and consultants offering metaverse services.

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Highlight Report

‘Launch by NTT DATA’ tackles transformation disconnects

Launch by NTT Data promises to streamline software engineering by delivering digital, data-driven design & experience solutions.

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Data Viewpoint

Metaverse wins for enterprise services spend as caution tightens belts

100% of enterprises say they will up spend on metaverse services over the next two years. Low code also immune from cuts.

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Highlight Report

TCS enables enterprise productivity optimization with its Agile BPO practice

TCS is one of few professional service providers adopting Agile practices within business process operations (BPO).

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Market Impact Report

Ericsson shows how to harness OneOffice foundations to build your Horizon 3 future

ICT giant Ericsson shows how to build on HFS One Office™ foundations to take the leap to an HFS Horizon 3 organization.

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Highlight Report

To fast-track transformation value, enterprises must focus on the employee experience

Digital transformation programs are failing to realize the value that enterprise leaders expect. EX holds the key to improvement.

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Highlight Report

Skeptical sectors need confidence beyond a business case for transformation

It goes deeper into relationships between partners, collaboration throughout systems, and organizational culture.

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Competitive Intelligence

Genpact: Retail and CPG Services Capabilities, 2023

A look at how Genpact performed in the HFS Horizons: Retail and CPG Service Providers, 2023

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Point of View

Services firms must embed sustainability in teams, engagements, and ecosystems

Services firms hold an immense opportunity and responsibility for sustainability.

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