Research & Insights

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Highlight Report

Wipro re-purposes its retail portfolio to foster the OneOffice™ mindset

Wipro’s CIS offerings for retail now manifest a unified retail commerce vision.

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Point of View

Manufacturers must break down IT/OT silos for effective digital transformation

Get more from your manufacturing business by harnessing data from operational technology, IoT, and IT.

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Horizons Report

HFS Horizons: Metaverse Services Providers, 2023

This HFS Horizons report profiles 18 leading service providers and consultants offering metaverse services.

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Highlight Report

Virtusa’s Open Innovation Platform helps banks drive innovation with fintechs

Build, buy, and compose is becoming the innovation mantra for BFS firms. Virtusa's OIP helps banks safely include fintechs.

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Point of View

CX and EX an “infinite loop” for driving value as uncertainty looms

Enterprise leaders at a recent HFS roundtable supported by Uniphore shared insight on reimagining CX in an uncertain world.

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Market Vision Paper

Publicis Sapient brings its SPEED philosophy to digital business transformation

Unlocking new sources of value through digital innovation: Publicis Sapient’s SPEED vision under CEO Nigel Vaz’s leadership.

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Point of View

2023: Your metaverse honeymoon will fizzle out if you can’t demonstrate ROI

Metaverse enthusiasts must go beyond vanity projects to avoid indefinite postponement by recession-wary CFOs.

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Competitive Intelligence

Genpact: Retail and CPG Services Capabilities, 2023

A look at how Genpact performed in the HFS Horizons: Retail and CPG Service Providers, 2023

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Highlight Report

Hitachi Vantara doubles down on a data architecture that bridges OT and IT

Hitachi Vantara links OT and IT with Hybrid cloud to deliver data-driven opportunities.

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Highlight Report

Accenture places Metaverse “core to success for enterprise”—yet investment lags

Accenture names the metaverse one of the five key forces of change every enterprise must harness, but enterprise investment lags.

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Point of View

Employees are the front line of operational transformation

Elena engages Accenture's Group Chief Executive, Operations Yusuf Tayob on why people are essential to operational change.

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Point of View

X takes all: experience is your brand

HFS's Melissa goes all in with a Super Sumit panel on how experience is everything!

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