Accurate, visionary, and thought-provoking insight into issues that impact your business.
November 13, 2020 Genpact's latest acquisition expands its experience capabilities targeted at digital commerce
October 26, 2020 In early 2020, we predicted that sustainability services would evolve from a fragmented and undefined market towards a thriving ecosystem.
August 19, 2020 HFS' assessment of the leading service providers in the travel, hospitality and logistics sectors.
June 9, 2020 There is a common misconception that increasing a team's size will increase it's output. For complex tasks it is often better to aim for a smaller group of
May 1, 2020 The world changed overnight, and the new abnormal is here! We reached out to the global service provider community to understand how they reacted to the global
April 15, 2020 In the 2020 HFS Salesforce Services Top 10 Report, we analyze the capabilities and vision of eleven service providers.
April 14, 2020 Yes, we all know to consider the end user—just be sure to cover every end user: it’s critical whether you’re in local government or a CMO.
March 25, 2020 This POV lays out the HFS perspective on the five critical capabilities that will help your enterprise pick the right AI implementation partner to drive success
March 23, 2020 Accenture is acquiring loads of design & Agile skill into its Industry X.0 practice—competitors watch out, as automotives, especially, will take note
February 17, 2020 How to select experience agency partners that will help break down your front office silos.
December 31, 2019 3D printing, for now, remains small scale and complex—but manufacturers can’t be complacent: find the right providers and partners for your firm.
November 6, 2019 The 2019 HFS Top 10 ServiceNow Services report examines the role service providers play in the highly competitive ServiceNow Services market.
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