Research & Insights

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Highlight Report

Busting metaverse BS to understand where we are now and where we are headed!

At the London HFS Horizons Summit, we convened an expert panel to bust the metaverse bullsh*t.

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Point of View

Manufacturers must break down IT/OT silos for effective digital transformation

Get more from your manufacturing business by harnessing data from operational technology, IoT, and IT.

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Horizons Report

HFS Horizons: Metaverse Services Providers, 2023

This HFS Horizons report profiles 18 leading service providers and consultants offering metaverse services.

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Data Viewpoint

Metaverse wins for enterprise services spend as caution tightens belts

100% of enterprises say they will up spend on metaverse services over the next two years. Low code also immune from cuts.

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Point of View

Follow investor money—it’s leading directly to the metaverse

Those suffering metaverse hesitancy should follow the money, prioritizing better EX and CX, and enhanced data with digital twins.

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Point of View

Pharma spin-offs need an ecosystem play to realize their targeted benefits

Pharma spin-offs must explore partnerships with suppliers to address opportunities for process reengineering and transformation.

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Market Impact Report

Ericsson shows how to harness OneOffice foundations to build your Horizon 3 future

ICT giant Ericsson shows how to build on HFS One Office™ foundations to take the leap to an HFS Horizon 3 organization.

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Point of View

CMOs and CX leaders must fight for metaverse investment or face the boot

Putting together your 2023 marketing plans without including the metaverse may be a one-way ticket to your rapid exit.

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Point of View

CX and EX an “infinite loop” for driving value as uncertainty looms

Enterprise leaders at a recent HFS roundtable supported by Uniphore shared insight on reimagining CX in an uncertain world.

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Point of View

Tech-enabled services are key to realizing healthcare vertical integration value

Healthcare vertical integration will require tech-enabled services to realize value and change the trajectory of the triple aim.

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Point of View

How C-suites can win the war for talent by building authentic futures

In a world of conflict, crisis and downturn, C-suites need to win the talent war by empowering staff to shape the future.

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Data Viewpoint

The $600 billion self-insured market being ignored by service providers at their own peril

Service providers remain aligned with commercial insurance that is declining while not investing in growth segments.

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