Accurate, visionary, and thought-provoking insight into issues that impact your business.
September 16, 2021 How XpertRule's clients are improving CX and EX in tandem.
April 2, 2021 Celonis, IBM, and Red Hat announced a visionary partnership this week that benefits all three companies, but most importantly, enterprise clients that are
April 1, 2021 HFS, with support from Capgemini, investigate how BFSI firms are approaching partnerships with emerging partners, particularly fintech start-ups and scale-ups
December 22, 2020 The OneOffice (connecting the front, middle, and back offices to create a touchless and frictionless digital experience) is no longer a pipe dream. Almost it a
December 16, 2020 This healthcare services report examines the role service providers play in the dynamic healthcare industry.
December 3, 2020 400 Global 2000 executives share their views on protecting, adapting, and digitizing their businesses in the new reality
November 25, 2020 HFS assess Quad’s real-life experience of envisioning, deploying, and scaling automation across 29 departments.
November 20, 2020 This report analyses publicly announced ITMS and BPO contracts in Q3 2020 by region, service types, key verticals, main vendors and digital services.
November 17, 2020 While BFS as a whole may have been less impacted by the pandemic as other industries, some segments, such as collections, are much more exposed.
November 5, 2020 Learn how Infosys is driving ServiceNow beyond the sweet spot in ITSM
November 3, 2020 Accenture has announced a new generation of its myWizard Intelligent Automation platform. HFS analyzes the progress and puts the announcement in the context of
October 7, 2020 HFS assess the progress of HCL DRYiCE, a set of proprietary AI and Automation solutions
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