Research & Insights

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Point of View

Get a grip on how your enterprise processes work—before rushing to automate

How we got in such a process mess that we no longer know how work gets done in our organizations.

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Market Analysis

Winning the Talent War

The latest insights from 1,800 employees across leading technology and business service providers.

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Point of View

Redesign CX and EX for Zen shopping experiences

Creating new digital experiences for employees and customers.

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Highlight Report

When business is personal: Responding to war in Ukraine

Few international firms are untouched by the war in Ukraine. How should leaders respond when business gets this personal?

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Highlight Report

Automation is about to explode into a new central role in the OneEcosystem™

The automation revolution has hardly begun. It will take center stage as we build out OneEcosystem

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Top 10 Report

HFS Top 10: Retail and CPG Services, 2022

An assessment of the leading services providers to the retail and consumer packaged goods industries.

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Top 10 Report

HFS OneOffice™ Services Top 10: Digital transformation in action

The culmination of the HFS OneOffice Services Top 10 series, ranking the best of the best in digital transformation capabilities.

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Hot Tech

HFS OneOffice Hot Vendors: Q4 2021

Welcome to a record-breaking HFS OneOffice Hot Vendors report - our first since launch in 2018 to include 10 emerging players.

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Point of View

Move beyond tactical RPA and embrace native automation

Take advantage of emerging technology and services to scale the value of collaboration into every process across every function.

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Highlight Report

Infosys claims it’s a European heavyweight now—as close to regional customers as any rival

Infosys argues it is as local as any rival in Europe, thanks to investment in capacity, boots on the ground, and innovation.

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Highlight Report

Roboyo adds global RPA depth with JOLT but must broaden its native automation chops

Automation services company Roboyo adds North American scale to boutique excellence with its acquisition of JOLT.

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Data Viewpoint

Healthcare delivery models are going through a renaissance

Healthcare delivery models are going through a renaissance, reversing their current delivery paradigm and outsourcing more.

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