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Data Viewpoint

Experience strategy for the hybrid world is CX leadership’s greatest challenge

Balance both the physical and virtual worlds for brand experience.

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Point of View

Goodbye, Top 10s. Hello, HFS Horizons!

The 2023 HFS research agenda aims to help enterprises align their strategy and investments around value.

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Point of View

Enterprise innovation in action: Collaboration must become second nature to us

Snippets of the enterprise innovation panel at the recent HFS Super Summit.

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Hot Tech

HFS OneOffice Hot Vendors: Q3 2022

Another quarter ends (Q3 2022) - and another six exciting new HFS Hot Vendors land for you to discover.

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Point of View

Shift Your App Modernization Mindset to Unlock Value and Avoid Disillusionment

Adopting the cloud is vital to becoming a dynamic organization. Follow these steps to succeed.

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Point of View

Redesign CX and EX for Zen shopping experiences

Creating new digital experiences for employees and customers.

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Point of View

Defining a cloud-native future state is crucial to achieving sustainable success

HFS looks at how Zensar is refocusing to drive transformation efforts at velocity and a customer's opinion of their success.

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Point of View

The Future of Experience in a Hybrid Reality

Not only has experience strategy gotten harder to design, but it is also impossible to do in a silo, without ecosystem partners to assist on the journey.

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Point of View

HCLTech delivers lessons in OneOffice transformation

Lessons learned that could help make your transformation faster and more effective.

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Data Viewpoint

CIOs/CTOs need to catch up with CEOs’ intent to invest in Web3 building blocks

CEOs and CTOs/CIOs broadly agree on investment on Web3/metaverse, - but not on the building blocks to get them there.

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Point of View

The metaverse does not exist yet—here’s what you are being sold in its name

Beware expensive consultants wielding flashy new slideware touting “cutting-edge knowledge” on something called “metaverse”.

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Highlight Report

Marketplace update means more specific UiPath solutions

UiPath enterprise users can expect a proliferation in custom and industry-specific solutions with changes to its “Marketplace”.

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