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Highlight Report

Wipro re-purposes its retail portfolio to foster the OneOffice™ mindset

Wipro’s CIS offerings for retail now manifest a unified retail commerce vision.

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Highlight Report

Cognizant responds to enterprise demand for an advisory-forward delivery model

There has been an inexorable move by all BPO and ITO service providers to ramp up their consulting and advisory arms.

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Point of View

Strategies for developing the data-led enterprise: Q&A with EXL’s Ankor Rai & Gaurav Iyer

Q&A with Ankor Rai & Gaurav Iyer, senior executives at EXL on what “data-led solutions” mean and how the industry is shifting.

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Point of View

Evolving automation to spur business services for enterprise growth and innovation

How Xerox is leveraging Workato to realize its ambition to create autonomous processes.

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Market Impact Report

Ericsson shows how to harness OneOffice foundations to build your Horizon 3 future

ICT giant Ericsson shows how to build on HFS One Office™ foundations to take the leap to an HFS Horizon 3 organization.

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Point of View

CX and EX an “infinite loop” for driving value as uncertainty looms

Enterprise leaders at a recent HFS roundtable supported by Uniphore shared insight on reimagining CX in an uncertain world.

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Market Vision Paper

Publicis Sapient brings its SPEED philosophy to digital business transformation

Unlocking new sources of value through digital innovation: Publicis Sapient’s SPEED vision under CEO Nigel Vaz’s leadership.

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Hot Tech

HFS OneOffice Hot Vendors: Q4 2022

Discover six new HFS Hot Vendors - the Q4 2022 cohort chosen for their distinctiveness, ecosystem robustness, and client impact.

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Highlight Report

To fast-track transformation value, enterprises must focus on the employee experience

Digital transformation programs are failing to realize the value that enterprise leaders expect. EX holds the key to improvement.

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Competitive Intelligence

Genpact: Retail and CPG Services Capabilities, 2023

A look at how Genpact performed in the HFS Horizons: Retail and CPG Service Providers, 2023

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Point of View

DevOps is an excellent example of a OneOffice mindset in action

DevOps is a living and breathing example of the OneOffice mindset. Why it is critical for modern businesses.

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Market Vision Paper

CSS Corp becomes Movate to emphasize its culture for innovating with customers

The future of services is about unlocking new sources of value with outcomes-focused partnerships.

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