Accurate, visionary, and thought-provoking insight into issues that impact your business.
April 6, 2023 Wipro’s CIS offerings for retail now manifest a unified retail commerce vision.
March 31, 2023 There has been an inexorable move by all BPO and ITO service providers to ramp up their consulting and advisory arms.
March 17, 2023 Q&A with Ankor Rai & Gaurav Iyer, senior executives at EXL on what “data-led solutions” mean and how the industry is shifting.
March 17, 2023 How Xerox is leveraging Workato to realize its ambition to create autonomous processes.
February 8, 2023 ICT giant Ericsson shows how to build on HFS One Office™ foundations to take the leap to an HFS Horizon 3 organization.
February 6, 2023 Enterprise leaders at a recent HFS roundtable supported by Uniphore shared insight on reimagining CX in an uncertain world.
January 18, 2023 Unlocking new sources of value through digital innovation: Publicis Sapient’s SPEED vision under CEO Nigel Vaz’s leadership.
January 17, 2023 Discover six new HFS Hot Vendors - the Q4 2022 cohort chosen for their distinctiveness, ecosystem robustness, and client impact.
January 6, 2023 Digital transformation programs are failing to realize the value that enterprise leaders expect. EX holds the key to improvement.
January 2, 2023 A look at how Genpact performed in the HFS Horizons: Retail and CPG Service Providers, 2023
November 29, 2022 DevOps is a living and breathing example of the OneOffice mindset. Why it is critical for modern businesses.
November 29, 2022 The future of services is about unlocking new sources of value with outcomes-focused partnerships.
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