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Highlight Report

Automation is about to explode into a new central role in the OneEcosystem™

The automation revolution has hardly begun. It will take center stage as we build out OneEcosystem

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Top 10 Report

HFS OneOffice™ Services Top 10: Digital transformation in action

The culmination of the HFS OneOffice Services Top 10 series, ranking the best of the best in digital transformation capabilities.

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Hot Tech

HFS OneOffice Hot Vendors: Q4 2021

Welcome to a record-breaking HFS OneOffice Hot Vendors report - our first since launch in 2018 to include 10 emerging players.

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Point of View

Concentrix acquires PK, but will this be transformative to its CX capability, or yet another fringe addition?

Concentrix recently announced its latest acquisition of global UX/CX design engineering company PK in a significant bid to break into the “design market.

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Point of View

Welcome to OneEcosystem™, where connected Customer, Employee, and Partner Experiences create new thresholds of value

The OneEcosystem™ takes us beyond the walls of our organizations to collaborate with partners to anticipate customer needs.

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Highlight Report

qBotica scales up its ecosystem approach to help enterprises build their own automation services platforms

One million dollars doesn’t sound like it goes far amid the noise of the automation services sector. What is qBotica planning?

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Point of View

Move beyond tactical RPA and embrace native automation

Take advantage of emerging technology and services to scale the value of collaboration into every process across every function.

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Market Vision Paper

Seven lessons that have shaped today’s automation leaders

HFS partnered with Blue Prism to discover the seven lessons that shape today's automation leaders.

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Top 10 Report

HFS OneOffice™ Services Top 10: People and Process Change

New analysis and ranking of leading people and process change capabilities - part of our HFS OneOffice Services Top 10 series.

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Highlight Report

Infosys claims it’s a European heavyweight now—as close to regional customers as any rival

Infosys argues it is as local as any rival in Europe, thanks to investment in capacity, boots on the ground, and innovation.

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Point of View

Establish an effective content moderation capability to protect your brand and your customers’ safety

The why, what, and how of crafting a trust and safety strategy.

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Point of View

You must rewire your customer experience for the virtual economy

Digital-first and human-centered design is the foundation of differentiated CX

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